Open to opportunities

Maria Baía

@mariabaa

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Hospitality professional skilled in guest services, property management, and logistics.

France

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What I'm looking for

I am seeking a hands-on hospitality or property-management role where I can manage guest experience, coordinate operations and cleaning teams, and contribute to efficient logistics and supplier/payment processes.

I am a hospitality and property-management professional with hands-on experience in short- and long-term rentals, guest check-ins/check-outs, and day-to-day apartment maintenance. I consistently ensure clean, welcoming spaces and coordinate cleaning teams to meet peak-season demand.

My background includes managing listings across Airbnb, Booking and VRBO, handling supplier payments, coordinating repairs, and providing direct guest support to deliver positive stays. I have also worked in customer-facing restaurant roles, covering table service, stock management and billing.

I bring strong customer-service instincts, organizational skills, teamwork and problem-solving abilities, with fluency in Portuguese and English and practical experience in logistics and basic financial management.

Experience

Work history, roles, and key accomplishments

Current

Femme de Chambre

Current

Garden & City

May 2025 - Present (6 months)

Performed thorough cleaning and maintenance of apartments and common areas, ensuring a welcoming environment for guests and organizing used laundry for efficient processing.

Housekeeping Maintenance Guest Service Time Management Attention To Detail Team Coordination

Host and Logistics Assistant

Bridge2Lisbon Lda.

Nov 2022 - Nov 2024 (2 years)

Managed short- and long-term rental operations including check-ins/check-outs, listing management on Airbnb/Booking/VRBO, coordinating maintenance and supplier payments to ensure positive guest experiences.

Guest Relations Airbnb Booking Management Check Out Property Maintenance Coordination Team Management Cleaning Oversight

Restaurant Server

Café Restaurante O Cholinha

May 2022 - Sep 2022 (4 months)

Provided table service and customer support, managed stock replenishment and billing, and handled supplier payments to maintain restaurant operations and customer satisfaction.

Customer Service stock replenishment Billing Management Cash Handling Teamwork

Customer Service Representative

Colégio Jardim dos Sentidos

Sep 2019 - Sep 2020 (1 year)

Handled customer inquiries and reception duties, managed billing and accounts receivable, and resolved overdue account issues to maintain accurate records and client satisfaction.

Customer Service Billing Accounts Receivable Invoicing Problem Solving Communication