Open to opportunities

Carla Oliveira

@carlaoliveira

Message

Event-focused hotel professional delivering seamless group and event operations.

Portugal

Message

What I'm looking for

I seek a hospitality role focused on managing groups and events where I can own event logistics, improve guest experience, and grow into senior event operations.

I am an event-focused hotel professional with hands-on experience coordinating groups and events, managing front desk operations, and supporting sales and marketing initiatives. I have worked across Lisbon properties where I prepared proposals, contracts and proformas, supervised events, and ensured contractual compliance.

My background includes front office leadership, guest relations, billing oversight and internships in sales & marketing and front office departments. I have produced hotel performance reports, planned group activities, and acted as the liaison between clients and operational teams to deliver smooth event execution.

I hold a postgraduate degree in Event Management and a bachelor’s in Tourism and Hotel Management, and I bring strong communication, organization, and problem-solving skills—aiming to join a team where I can manage complex events and contribute to memorable guest experiences.

Experience

Work history, roles, and key accomplishments

Current

Groups and Events Coordinator

Current

Hotel Cascais Miragem

Oct 2022 - Present (3 years 1 month)

Coordinate and supervise groups and events, prepare proposals/contracts/proformas, manage confirmed group logistics and ensure contracted services are delivered; oversee billing through final invoice.

Event Coordination Invoicing Microsoft Office Opera

Front Desk Clerk / Shift Leader

Hotel Memmo Príncipe Real

May 2021 - Oct 2022 (1 year 5 months)

Managed front desk operations including check-in/check-out, guest assistance and service bookings, and ensured accurate billing while supervising shifts and resolving guest complaints.

Guest Service Billing Management Microsoft Office Opera Protel

Front Desk Intern

Lisbon Marriott Hotel

Jul 2019 - Sep 2020 (1 year 2 months)

Supported front office tasks including guest check-in/check-out, room allocation and concierge coordination while contributing to team operations and meeting service deadlines.

Teamwork Opera Microsoft Office

Sales & Marketing Intern

Evolution Lisboa Hotel

Feb 2018 - Jun 2018 (4 months)

Assisted in planning and scheduling activities for sales and marketing, prepared hotel performance reports, and supported social media and marketing actions for the property.