Mateus Antonio

I am a hotel receptionist with solid experience in guest service, reservation management, and administrative support, committed to delivering friendly, efficient service and resolving unforeseen issues. I have worked in diverse hospitality settings including cruise line service and hotel front desks.

My professional background includes check-in/check-out procedures, internal reservation management, knowledge of the PMS Host program, and handling security and legal records. I have also organized excursions and managed customer requests and orders, demonstrating strong operational reliability.

I hold a professional certification in Hotel Management and am proficient in Excel and Word. I speak Portuguese natively, with advanced Spanish and intermediate English, and I seek roles where I can apply frontline hospitality skills and contribute to exceptional guest experiences.