Looking for a job

Hanilton Faria

@haniltonfaria

International Business Management graduate with Vodafone customer service experience and training in startup planning and market analysis.

Portugal

Message

What I'm looking for

I’m seeking opportunities to expand my professional experience and knowledge.

I completed a degree in International Business Management at POLYTECHNIC UNIVERSITY OF BRAGANCE and am currently pursuing a master’s degree in Business Organization Management there.

At VODAFONE, I worked as a Telephone Switchboard Operator, assisting customers with service sales and upgrades, contract renewals, and updates to customer records.

As a Hospitality Establishment Receptionist at SÃO ROQUE HOTEL, I welcomed guests, managed reservations, and provided information about hotel services and local points of interest.

Through the Startup Blended Intensive Programme, I participated in entrepreneurship training that used the TOPSIM Startup Essentials simulation. I developed experience with business plans, market analysis, and financial statement interpretation.

Experience

Work history, roles, and key accomplishments

Telephone Switchboard Operator

Vodafone

Nov 2023 - Jul 2024 (8 months)

Provided customer service, conducted sales and upgrades, managed contract renewals and formatting, and updated customer data in company systems. Collaborated with other departments as needed.

Customer Service Sales Contract Management Data Entry Communication Skills

Hospitality Establishment Receptionist

São Roque Hotel

Jul 2022 - Sep 2022 (2 months)

Welcomed guests during check-in and check-out, provided information about hotel services, registered guests in the system, and managed reservations. Assisted with guest luggage and concierge services.

Customer Service Reservation Management Hospitality Communication Skills Teamwork