Open to opportunities

Beatriz Batista

@beatrizbatista

Message

Hospitality professional specializing in front office, operations and vacation rental management.

Portugal

Message

What I'm looking for

I seek a hospitality or vacation-rental role where I can lead front-office/operations, drive revenue and improve guest experience in a collaborative, growth-focused environment.

I am a hospitality professional with progressive experience across front office, operations and vacation rental management in hotels and real estate. I have led pre-opening front office teams, managed daily operations and revenue tasks, and handled guest service, complaints resolution and staff training with a strong focus on delivery and standards.

My background includes channel and ads management for holiday rentals, P&L and budget responsibilities, and oversight of reservations, billing and invoicing processes. I bring multilingual communication skills (Portuguese, English, Spanish, German) and hands‑on experience with PMS, property portals and operational systems to improve occupancy, revenue and guest satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Details Hotels & Resorts - Palmares Ocean Living & Golf

Mar 2024 - Present (1 year 7 months)

Manage guest check-ins/outs, incident and complaint resolution, reservation and daily document management, and invoicing for property operations in Lagos.

Reserving Invoicing Channel Manager Document Management

Current

Real Estate Agent

Current

Remax Diamond

Nov 2023 - Present (1 year 11 months)

List and manage property sales and client communications for the Lagos market, supporting lead generation and transactions.

Client Communication Market Analysis CRM

Ads and Portals Manager

Buy Algarve Properties - Algarve Vacation

Jan 2023 - Nov 2023 (10 months)

Managed holiday rental and sales ads across online portals, optimized photos, rates, seasons, occupancy rules and daily reporting to maximize bookings and visibility.

Channel Management Revenue Management Market Analysis

Operations Manager

Holiday Inn Express Rotterdam

Jun 2022 - Nov 2022 (5 months)

Oversaw daily hotel operations, staffing, P&L analysis, budgets and compliance, led department managers and resolved customer service and quality issues.

Operations Management P&L management Staff Training Budgeting & Compliance Performance Management Inventory Analysis

Front Office Manager

Praia do Canal Nature Resort

Feb 2022 - Jun 2022 (4 months)

Led front office pre-opening team: recruitment, training, reservations, revenue and channel management, billing, upselling and guest service operations.

Recruitment Training Reserving Channel Manager Revenue Management Upselling Billing

Front Office Assistant Manager

Praia do Canal Nature Resort

Jan 2021 - Feb 2022 (1 year 1 month)

Supported front office operations during pre-opening: supervised staff, managed reservations, billing, credit control and guest communications.

Staff Supervision Reserving Billing Credit Control Channel Manager Guest Relations Document Management

Front Office Assistant Manager

Iberostar Hotels & Resorts

Jan 2020 - Dec 2021 (1 year 11 months)

Coordinated front office team, managed check-ins/outs, reservations, billing, credit notes and collections while driving upselling and guest satisfaction.

Team Coordination Reserving Billing Credit Notes Collections Upselling Guest Relations

Receptionist

Iberostar Hotels & Resorts

Jan 2018 - Dec 2020 (2 years 11 months)

Performed guest check-ins/outs, shift supervision, incident resolution, reservations management and front desk administrative duties to ensure service quality.

Reserving Upselling Documentation

Receptionist

Vitasolpark - Prainhamar

Jan 2017 - Dec 2018 (1 year 11 months)

Managed guest arrivals/departures, reservations, rate insertion, billing and administrative front desk tasks to support property operations.

Reserving Billing Administrative Support File Management

Receptionist

TUI Sensimar Lagos by Yellow

Jan 2016 - Dec 2017 (1 year 11 months)

Handled guest check-ins/outs, customer service follow-up, reservations and front desk administrative communications to maintain smooth daily operations.

Customer Service Reserving