Mariana Campora
@marianacampora
Customer service agent with expertise in multilingual communication.
What I'm looking for
With over four years of experience as a Customer Service Agent at Equipo IVI in Valencia, I have honed my skills in personalized telephone attention for both national and international patients. My role involved meticulous data registration in CRM systems, resolving incidents, and ensuring that clinic budget goals were met through effective follow-up. My commitment to providing exceptional service has been a driving force in my career.
Prior to my role at Equipo IVI, I worked in sales at Natura, where I advised customers on custom clothing and managed merchandise storage. My experience also includes a position as a shift manager, where I was responsible for cash audits and team coordination. Additionally, I have a strong background in translation, having worked on dubbing scripts and subtitling for various projects, showcasing my proficiency in multiple languages.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Equipo IVI
Feb 2020 - Mar 2024 (4 years 1 month)
Provided personalized telephone support to national and international patients, managed data registration in CRM, resolved incidents, and followed up on clinic budget goals.
Translator
The Herman English Group
Sep 2016 - Jun 2021 (4 years 9 months)
Translated and subtitled various media, including dubbing scripts and creating Spanish versions of digital magazines.
Sales Associate
Natura
Dec 2018 - Sep 2019 (9 months)
Advised customers on custom clothing, managed storage of new merchandise, and conducted cash audits as a shift manager.
Education
Degrees, certifications, and relevant coursework
Universidad Central de Venezuela
Graduate in Modern Languages, Modern Languages
2011 -
Graduated with a degree in Modern Languages, focusing on the study and application of various languages in different contexts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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