Open to opportunities

camila lainez

@camilalainez

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Dedicated medical interpreter with a passion for customer service.

Spain

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What I'm looking for

I am looking for a role that allows me to utilize my communication skills in a supportive environment focused on customer satisfaction and continuous learning.

I am a deeply committed and driven professional with significant experience in the customer service industry. My role as a Medical Interpreter at Contact Interactive Contact Center has equipped me with the skills to facilitate effective communication between healthcare professionals and patients facing language barriers. I pride myself on ensuring cultural sensitivity and maintaining patient confidentiality, which are crucial in healthcare interactions.

Previously, I provided vital support in an educational organization, managing schedules and assisting with various administrative functions. My experience at Mego Networks further honed my communication skills, where I translated conversations and ensured customer satisfaction. I am enthusiastic about embracing new challenges and continuously learning to adapt in my professional journey.

Experience

Work history, roles, and key accomplishments

Current

Medical Interpreter

Current

Interactive Contact Center

Jul 2022 - Present (3 years 11 months)

Facilitated effective communication between healthcare professionals and patients with language barriers, ensuring cultural sensitivity and maintaining patient confidentiality.

Confidentiality Communication Skills

Assistant

Colegio Mayor Albalat

Aug 2021 - Jul 2022 (11 months)

Provided vital support by handling office tasks, managing schedules, organizing documents, and assisting with various administrative functions.

Office Management Scheduling Administrative Support Team Collaboration

Customer Service & Medical Interpreter

Mego Networks

Dec 2020 - Sep 2021 (9 months)

Facilitated clear communication between non-English-speaking customers and English-speaking service providers, ensuring understanding and maintaining high customer satisfaction.

Customer Service Translation Communication Skills Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Universitat de Valencia

Customer Service & Medical Interpreter

2021 -

Colegio Mayor Albalat

Bachelor of Law, Law

2021 - 2022

Provided vital support to an organization by handling office tasks, managing schedules, organizing documents, and assisting with various administrative functions.

Mego Networks

Customer Service

2020 - 2021

Facilitated clear communication between non-English-speaking customers and English-speaking service providers. This includes translating conversations, ensuring understanding, and maintaining a high level of customer satisfaction.