Mariana Alemany Honorato
@marianaalemanyhonora
Experienced ServiceNow consultant and project manager driving Agile delivery and operational improvement.
BrazilWhat I'm looking for
I am a ServiceNow-focused consultant, project manager and business analyst with over 15 years in IT and six years in infrastructure, specialized in Agile delivery.
I lead cross-functional teams as Scrum Master, Product Owner and PM, delivering ITSM, CSM, CMDB, SPM and CIM implementations and integrations across global accounts.
My achievements include completing CMDB dashboard audits and integrations (Qualys, Infoblox/Subnet), revamping ServiceNow services at Bosch Global Services, and managing large infrastructure migrations and decommissions.
I combine hands-on ServiceNow development and configuration experience with PMO activities—KPI/KRI analysis, scope, risk, financial and stakeholder management—to improve service delivery and drive continual improvement.
Experience
Work history, roles, and key accomplishments
Consultant, Business Analyst
Mars
Nov 2024 - Present (1 year 4 months)
Serve as Agile Scrum Master, Project Manager and Business/Process Analyst for ServiceNow solutions, documenting requirements and improving ITSM (Incident, Request, Change, CMDB) processes while driving KPI/KRI-based continual improvement.
Revamped and streamlined service delivery by deploying ServiceNow ITSM, CSM, SPM and CIM across Bosch Global Services, automating workflows for logistics and foreign trade processes.
Managed server decommissions, data center migrations and upgrades for the WPP account, supporting Service Delivery Management and ServiceNow tracking for critical infrastructure services.
Delivered ServiceNow infrastructure integration services for State Street and Bank of Nova Scotia, completing CMDB audit/dashboard, data certification and integrations (Qualys, Subnet/Infoblox) and supporting domain separation analysis.
Led iteration management and Scrum for WebSphere portal infrastructure migration to cloud and acted as Product Owner for a web broadcast solution launch.
Implemented business process improvements, data privacy controls and CMMI-based continuous improvement for operations while managing projects and stakeholders.
Provided web development and business analysis, designing CRM solutions with Java EE and consulting on project management tools and methods for commercial and internal clients.
Education
Degrees, certifications, and relevant coursework
Pontifical Catholic University of Rio Grande do Sul
Pós-graduação Stricto Sensu - Mestrado Acadêmico, Active Writing
2024 -
Pursuing a stricto sensu postgraduate (academic master's) program with active writing for a thesis or research project.
Universidade Paulista
Bachelor's degree, Computer Science
2000 - 2003
Completed a Bachelor's degree in Computer Science, covering software development and systems fundamentals.
Availability
Location
BrazilAuthorized to work in
Job categories
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