Patricia Franca
@patriciafranca
Project Manager at Aoop, an NTT Data Company, delivering ServiceNow implementations from requirements gathering through go-live and support.
BrazilWhat I'm looking for
At Aoop, an NTT Data Company, I planned and monitored projects, keeping timelines, scope, and costs on track. I used agile methods to deliver incrementally against backlogs and business objectives.
At Aoop, I also worked as Senior Engagement Manager on ServiceNow implementations. I mapped business requirements, ran workshops, prepared specifications and user stories, and monitored development and testing through delivery and stakeholder training.
At Growth Tech, I managed a portfolio of web applications and two squads. I also created the Notary Ledgers network, providing digital notary services using IBM Blockchain Platform on IBM Cloud, with pilots that included real estate and civil partnership registrations on blockchain.
Earlier, at Philips Clinical Informatics (Brazil), I managed remote software testing teams and implemented testing methods and Lean processes. My experience also includes project management, product ownership, Scrum Master work, and hands-on programming with Python, Django, JavaScript, and HTML.
Experience
Work history, roles, and key accomplishments
Project Manager
Aoop, an NTT Data Company
May 2023 - Sep 2026 (3 years 4 months)
Planned projects ensuring predictability of timelines, scope, and cost. Monitored and controlled projects using agile methodologies, identifying and managing risks throughout the project lifecycle.
Senior Engagement Manager
Aoop, an NTT Data Company
Jun 2022 - May 2023 (11 months)
Mapped business requirements based on ServiceNow platform best practices. Led workshops to gather process requirements and prepared specification documents, wrote user stories, and planned Sprints.
Solutions Manager
Growth Tech
Jan 2018 - Jun 2022 (4 years 5 months)
Managed software solutions for a portfolio of 5+ web applications and led 2 squads to ensure product delivery. Managed product backlog using agile methodology and gathered requirements with business areas.
Systems Coordinator
Comercial Milano LTDA
Sep 2015 - Dec 2017 (2 years 3 months)
Coordinated, planned, and monitored systems development and integration activities. Led a squad, implemented Kanban and Scrum, and provided support for company systems including ERP Sapiens and WMS Store.
Project Coordinator
Unimed Leste Fluminense
Jan 2015 - Aug 2015 (7 months)
Managed IT projects, building a project portfolio and keeping the business areas' project roadmap up to date. Increased project management efficiency and supported the stabilization of Infomed GPS.
Systems and Software Testing Manager, Quality Coordinator
Philips Clinical Informatics (Brazil)
Feb 2011 - Dec 2014 (3 years 10 months)
Managed remote software testing teams and functional and regression testing, producing quality metrics. Implemented testing methodologies and Lean processes, and achieved ISO 9001 certification for two units.
Coordinator, Systems Analyst, Systems Programmer
Mobilitá Com. Ind. e Representações Ltda (Casa & Vídeo)
Aug 2001 - Jan 2011 (9 years 5 months)
Participated in SAP implementation focusing on MM module. Acted as Scrum Master on tax system projects and designed and deployed the company's Internal Replenishment System.
Education
Degrees, certifications, and relevant coursework
ServiceNow
Certified Implementation Specialist – Project Portfolio Management, Project Portfolio Management
Certified Implementation Specialist – Project Portfolio Management (CIS-PPM) certification from ServiceNow.
OfficeLess
Remote Leadership, Leadership
Remote Leadership course from OfficeLess.
TIExames
Professional DevOps, DevOps
Professional DevOps course from TIExames.
IGTI
Professional DevOps Bootcamp, DevOps
Professional DevOps Bootcamp from IGTI.
EDTI
Lean Six Sigma White Belt Certification, Lean Six Sigma
Lean Six Sigma White Belt Certification from EDTI.
Scrum.org
Professional Scrum Product Owner, Scrum
Professional Scrum Product Owner (PSPO) certification from Scrum.org.
EDTI
Lean Six Sigma White Belt, Lean Six Sigma
Lean Six Sigma White Belt certification from EDTI.
TIExames
Product Owner Essentials, Product Ownership
Product Owner Essentials course from TIExames.
FGV
Executive Program, Big Data and Data Science
Executive Program in Big Data and Data Science from FGV.
INFNET
MBA, Project Management
MBA in Project Management from INFNET.
DDI
Catalyst Program, Leadership Development
Catalyst Program from Development Dimensions International (DDI).
Philips Clinical Informatics
Competency-Based Interviewing, Interviewing
Competency-Based Interviewing course from Philips Clinical Informatics.
Argumentare
Feedback Practice Workshop, Feedback
Feedback Practice Workshop from Argumentare.
ProjectLab
Postgraduate Degree, Project Management
Postgraduate Degree in Project Management (PMBOK 4th Edition) from ProjectLab.
Caelum
Certified ScrumMaster, Scrum
Certified ScrumMaster (CSM) certification from Scrum Alliance, delivered by Caelum.
Caelum
Workshop, Software Project Management
Workshop on Software Project Management with Scrum from Caelum.
Allen Informática
Microsoft 2784, Database Tuning
Microsoft 2784 – Tuning and Optimizing Queries course from Allen Informática.
Orion Consultoria
UML, UML
UML course from Orion Consultoria.
PUC
Review and Testing Methods in Software Projects, Software Testing
Review and Testing Methods in Software Projects course from PUC.
UGF
Postgraduate Degree, Financial Analysis
Postgraduate Degree in Financial Analysis from UGF.
NSI Training
Microsoft 2330, SQL Server
Microsoft 2330 – Programming a Microsoft SQL Server 2000 Database course from NSI Training.
PUC
Postgraduate Degree, Systems Analysis, Design, and Management
Postgraduate Degree in Systems Analysis, Design, and Management from PUC.
Netwyse
Mastering Microsoft Visual Basic 6.0 Development, Visual Basic
Mastering Microsoft Visual Basic 6.0 Development course from Netwyse.
PUC
Computer Programming, Computer Programming
Computer Programming course from PUC.
USU
Bachelor's and Teaching Degree, Mathematics
Bachelor's and Teaching Degree in Mathematics from USU.
University of California, San Diego
English Course, English
English course at intermediate level from the University of California, San Diego (UCSD).
Alliance Française
French Course, French
French course at basic level from Alliance Française.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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