MARCO PAIM

Led planning and execution for Phase 1 of an Open Finance implementation, assembled and onboarded a 15-person cross-functional team, designed Jira artifact structure, managed backlog and sprints, and coordinated a war-room delivery to the Central Bank.

Led large-scale IaaS and data migration programs with 80+ team members across North America, LATAM, EMEA and Asia, managed 15+ projects per quarter, and optimized data center operations to reclaim capacity under budget within one year.

Managed decommissioning and network migration projects, mentored local and offshore teams, and reorganized a North American account's data equipment to a European account within one year, improving cost allocation and data accuracy.

Led Global Test Organization initiatives across multiple regions, implemented Collaborative Lifecycle Management, established new test methodology and tools in six months, and delivered efficiency and cost savings within a year.

Planned and developed functional and non-functional test cases for global test projects, evaluated requirements for testability, and led test execution, reporting, and interpretation across regions.

Supported billing mediation platform projects for telecom clients, improved procedures and built a Java automation tool to streamline processing of usage detail records.

Founded and operated an outdoor retail business, handling operations, sales, and customer service from 2004 to 2007.

Provided production support for enterprise systems, ensuring operational stability and resolving incidents from 2002 to 2004.

Contributed to LATAM backbone implementation and support activities, earning a team achievement award for participation in 2000 initiatives.

Provided support analyst services from 1994 to 2000, maintaining systems and resolving user issues for the organization.

Completed a Project Management Professional Certificate program in San Diego focused on project management fundamentals and best practices.

Earned Scrum Master certification demonstrating knowledge of Scrum practices and facilitation techniques.

Completed ITIL v3 Foundation certification covering IT service management principles and processes.

Activities and societies: Delivered lectures and workshops on test management and project leadership at Etecs, Fatecs, and Mackenzie University.

Completed graduate studies in Systems Analysis focusing on systems design and analysis methodologies.

Completed a Bachelor's degree in Data Processing covering programming, databases, and information systems.