Diego Justino
@diegojustino
Senior IT leader driving Industry 4.0 digital transformation and service delivery.
What I'm looking for
I am a senior IT professional with over 24 years of IT experience and 16 years in global systems, leading Industry 4.0 projects across life science, food & beverage, and automotive sectors. I specialize in project management, ITSM/ITOM, MES/MOM implementations, IT governance and AMS delivery.
I have led multicultural teams, reported to executive boards, and managed regional and global portfolios, including LATAM MES/MOM delivery and multi-million project budgets. I hold ISO20000 and ISO27001 certifications, IBM SOA Associate, multiple agile and DevOps certifications, and MBAs in Project Management and Software Engineering from USP.
I focus on delivering scalable, high-quality IT solutions, improving service continuity and operational efficiency through LEAN, ITIL best practices and continuous improvement, while fostering team development and strong customer relationships.
Experience
Work history, roles, and key accomplishments
Product Owner for ITOM driving product strategy, roadmap, backlog and governance while serving as Global Problem Manager to resolve critical incidents and ensure business continuity across global operations.
Built LATAM MES/MOM delivery business unit, defined strategy and cadences for sales-to-delivery coordination, and managed a project portfolio averaging BRL 3M to improve Industry 4.0 delivery and executive reporting.
Led LATAM Manufacturing IT for Cargill covering MES/MOM, LCM and SLA-driven support, enforced aggressive SLAs to prevent production stoppages and scaled regional service delivery across multiple domains.
Managed MES and SAP application portfolio for Jaguar Land Rover Brazil plant, delivering project transition, governance, KPIs and SLA compliance to support first production and ongoing operations.
Technical Leader
Hyundai Autoever Brazil
Jul 2014 - Nov 2015 (1 year 4 months)
Technical lead for MES and quality operations, implementing MES best practices, supervising GQMS systems and driving preventive actions to ensure quality data and production improvements.
Supported global mail/collaboration infrastructure and progressed to delivery analyst and team lead roles, driving adoption of ITSM tools (Remedy, Maximo) and ITIL practices across teams.
Education
Degrees, certifications, and relevant coursework
University of São Paulo (USP/ESALQ)
Master of Business Administration, Software Engineering
Completed an MBA in Software Engineering at USP/ESALQ.
University of São Paulo (USP/ESALQ)
Master of Business Administration, Project Management
Completed an MBA in Project Management at USP/ESALQ.
Universidade Metodista de Piracicaba (UNIMEP)
Post-Graduation, Education Technology
Activities and societies: Qualified to teach at technical school (COTIP); worked as a technical teacher for five years
Post-graduation in Education Technology completed with mandatory disciplines qualifying for technical school teaching duties.
Escola de Engenharia de Piracicaba
Bachelor of Technology, Computer Science
Activities and societies: Science initiation project (EEP On-Line) presented at two national science congresses
Completed a Bachelor of Technology in Computer Science with a science initiation project presented at CONIC 2001 and SIICUSP 2001.
Availability
Location
Authorized to work in
Website
linkedin.com/in/diegojustinoPortfolio
linkedin.com/in/diegojustinoSocial media
Job categories
Skills
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