Open to opportunities

Maria Mittleman

@mariamittleman

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Results-driven professional skilled in client account management and sales operations.

United States

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What I'm looking for

I seek a role that values client relationships and offers growth opportunities.

I am a results-driven professional with extensive experience in client account management, sales operations, and team support. My journey began at Aspire Down Under, where I honed my skills as a Sales Operations Manager. I managed client pipelines using Salesforce, ensuring accurate forecasting and timely follow-up. My ability to create custom proposals and streamline booking processes significantly improved the client experience and supported the sales team in achieving their goals.

In my previous role as Assistant Manager at Delicious Heights, I directed daily restaurant operations and organized private events, which enhanced my skills in customer service and operational efficiency. I am currently pursuing a Salesforce Admin Certification to deepen my CRM expertise and further enhance my ability to manage client pipelines effectively. My commitment to fostering long-term partnerships and ensuring customer success drives my professional ethos.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Manager

Current

Aspire Down Under

Mar 2022 - Present (3 years 5 months)

Managed client pipelines and account activities using Salesforce, ensuring accurate forecasting and timely follow-up. Created custom proposals, itineraries, and travel documentation tailored to client needs.

Salesforce CRM Proposal Development Sales Process Optimization

Sales Operations Manager

Aspire Down Under

Nov 2018 - Mar 2020 (1 year 4 months)

Supported the sales team by streamlining the booking process, providing reminders and ensuring all required steps were completed accurately and on time. Trained and supervised junior sales support staff to improve team performance and workflow efficiency.

Sales Support Team Leadership Sales Operations Client Relationship Management

Assistant Manager

Delicious Heights

Jan 2018 - Sep 2018 (8 months)

Directed daily restaurant operations, monitoring food quality and staff performance to ensure a positive guest experience. Booked and organized private events, coordinating menus, drink packages, and customer requirements to ensure event success.

Restaurant Operations Event Management Staff Supervision Customer Service

Education

Degrees, certifications, and relevant coursework

Loyola University Maryland

Bachelor of Communications, Public Relations

2013 - 2017

Grade: Major GPA: 3.7, Cumulative GPA: 3.4

Activities and societies: Lambda Pi Eta: National Communications Honor Society

Completed a Bachelor of Communications with a specialization in Public Relations and a minor in Music. Achieved a Major GPA of 3.7 and a Cumulative GPA of 3.4. Inducted into Lambda Pi Eta, the National Communications Honor Society.

University of Auckland

Study Abroad, General Studies

2015 - 2015

Participated in a study abroad program at the University of Auckland from July to November 2015. Gained international academic experience and cultural immersion.