Farah Firoz

Oversee and manage sales operations across multiple regions, ensuring alignment with company goals. Coordinate communication between sales teams and internal departments, manage logistics for product deliveries, and prepare sales performance reports. Implement CRM systems to optimize customer data tracking and enhance sales operations.

Managed end-to-end sales order processing, ensuring accuracy and timeliness. Utilized order management systems to track and manage sales orders, communicated with customers to resolve inquiries, and maintained accurate sales order records for auditing purposes.

Researched and compiled prospective clients, performed prospecting for new leads, and managed the prospect pipeline. Collaborated with management and SMEs to refine product offerings and maintained marketing materials to support business development goals.

Coordinated quotes in response to RFQs, monitored and assigned RFQ opportunities, and ensured contract compliance. Developed relationships across departments to enhance process efficiency and maintained resource data archives.

Managed customer communication and sales support, processed orders accurately and efficiently, and coordinated with internal departments to ensure customer satisfaction. Handled documentation control and maintained schedules for the sales department.

Prepared and analyzed sales records to maximize sales, maintained client relationships, and streamlined communications between departments. Utilized social media management software to support marketing efforts.