Mariam Folarin

I am an energetic and empathetic customer service professional with over three years of experience delivering exceptional phone and virtual support, known for a positive attitude and strong communication skills. I consistently manage high call volumes—handling 100+ outbound calls daily—educating prospects, qualifying leads, and transferring interested callers to licensed agents while maintaining compliance and accurate CRM documentation.

I have supported users across education and insurance contexts, resolving technical issues, onboarding new users, and collaborating with teams to improve user experience. I hold a B.Sc. in Agricultural Science and multiple certifications in customer service, virtual assistance, and Microsoft Office, and I am passionate about continuous learning and creating meaningful customer connections.