Open to opportunities

Mercy Abraham

@mercyabraham

Message

Results-driven Customer Service Representative who boosts sales and resolves complaints with empathy.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle high-volume calls, use CRM tools, solve complaints fast, and grow revenue through upselling—within a supportive team that values measurable performance.

I’m a results-driven Customer Service Representative focused on delivering exceptional service, resolving complaints, and driving sales growth through cold calling and upselling. In my remote roles, I’ve handled high volumes of inbound and outbound calls, met performance metrics, and used customer insights to improve satisfaction and conversion.

I’m especially proud of outcomes like achieving $120,000 in sales revenue in 1 month, exceeding target by 20%, and supporting major profit growth through cross-selling and upselling. I work confidently with CRM and reporting tools—such as Convoso, Zendesk, Vici-dial, Zoho, Salesforce, and Tableau—while bringing strong communication, problem-solving, and empathy to every interaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Consumer Opportunity LLC

Mar 2025 - Feb 2026 (11 months)

Handled 100+ inbound and outbound calls per day for American customers, meeting performance targets for handling time, customer satisfaction, and sales. Drove Convoso-based upselling and cross-selling, generating $120,000 sales revenue and exceeding the target by 20% in one month.

Customer Service Outbound Calling Upselling Cross Selling Sales Support

Administrative Assistant

Shekinah Glory Comprehensive College

Dec 2024 - Nov 2025 (11 months)

Served as the first point of contact for parents, students, and visitors, managing phone, email, and in-person inquiries with professionalism and empathy. Maintained confidential student and staff records and resolved concerns, using Zendesk and Zoho to keep accurate documentation.

Customer Support Zendesk Zoho Record keeping Confidentiality Scheduling coordination Complaint Resolution

Customer Support Call Center Agent

Referrizer

Nov 2023 - Jun 2024 (7 months)

Handled 200+ inbound and outbound cold calls per day for American and Canadian clients using the Vici-Dial CRM. Upsold and cross-sold products, booked 10+ lead appointments per day, and collaborated with the marketing team to identify customer opportunities.

Cold Calling Outbound Calling Upselling Cross Selling Lead Appointment Booking Customer Support