Mariam Elekwachi
@mariamelekwachi
I resolve complex banking customer queries, safeguard customers from fraud, and deliver high-volume first-contact support.
United KingdomWhat I'm looking for
I handle high volumes of business-banking calls at The Co-operative Bank, tailoring solutions to customers' day-to-day and complex banking needs while aiming for first-call resolution.
I support safer banking by profiling callers, helping protect customers from scams and fraud attacks, and ensuring the right customer is spoken to. I also raise complaints, document customer concerns, suggest resolutions, and explain escalation options.
In bereavement support, I help close deceased customers' accounts and transfer balances to next of kin or solicitors, communicating requirements such as probate, letters of administration, wills, and bereavement forms.
Alongside customer service, I've volunteered in a Salford University lab, preparing equipment, processing specimens, using microscopy, high-performance liquid chromatography, electrophoresis, and culture plates, and recording research results carefully.
Experience
Work history, roles, and key accomplishments
Customer Service Advocate
The Co-operative Bank
Mar 2023 - Present (3 years 7 months)
Handled high volumes of customer calls, resolving complex queries and providing first-time resolution. Supported safeguarding and bereavement processes, using systems like Finacle and Arcot.
Set up laboratory equipment and performed interpretive techniques such as microscopy and chromatography. Collected and processed specimens and maintained cleanliness per protocol.
Customer Service Representative
Footasylum
Nov 2022 - Jan 2023 (2 months)
Served as first point of contact for customer queries via multiple channels, capturing information accurately and resolving disputes using various systems.
Maintained company standards and stock levels, promoted special offers, and handled customer complaints while balancing multiple tasks.
Sales Assistant
Smyths Toys Superstores
Jan 2019 - Jun 2020 (1 year 5 months)
Maintained merchandise displays, utilized upselling techniques to increase sales, and built customer relationships to ensure loyalty and satisfaction.
Sales Assistant
Crussh
Jun 2017 - Aug 2018 (1 year 2 months)
Served customers, processed payments, handled complaints, and managed stock and merchandising duties.
Business Administration Assistant
A4E
Sep 2014 - Jan 2015 (4 months)
Protected confidential information, managed emails and file storage, communicated with customers by phone, and planned events.
Education
Degrees, certifications, and relevant coursework
University of Salford
Honours Graduate, Biomedical Science
2018 - 2022
Graduated with honours in Biomedical Science, gaining comprehensive knowledge and practical skills in the field.
New City College
BTEC Level 3, Applied Medical Science
2014 - 2017
Completed BTEC Level 3 in Applied Medical Science, building foundational knowledge in medical science.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Skills
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