Miriam Perera
@miriamperera
Passionate customer service specialist with over 8 years of experience.
United KingdomWhat I'm looking for
I am a dedicated customer service specialist with more than 8 years of experience in customer support and administration. My passion lies in creating seamless and positive client experiences, and I have honed my skills in managing high-demand environments while optimizing service processes. I pride myself on my ability to resolve issues with empathy and efficiency, which has allowed me to build strong, lasting client relationships through effective communication and a proactive approach.
Throughout my career, I have thrived in remote and fast-paced settings, always aligning service delivery with organizational goals. At Biolab Limited, I processed over 250 medical samples daily, focusing on accuracy and compliance while delivering high-volume customer service. I designed and launched internal SOPs that streamlined workflow and increased operational efficiency, and I averaged a 3-minute resolution time on client issues, outperforming company standards. My experience also includes mentoring junior staff and collaborating with global teams to ensure client satisfaction remains high.
Experience
Work history, roles, and key accomplishments
Medical Laboratory Administrator
Biolab Limited
Aug 2017 - Jul 2022 (4 years 11 months)
Processed over 250 medical samples daily, ensuring accuracy, compliance, and timely turnaround. Delivered high-volume customer service, handling 80+ daily queries, which significantly cut response times and boosted satisfaction.
Senior Sales Assistant
Azure Bridal Gallery
Oct 2015 - Jun 2017 (1 year 8 months)
Resolved all daily client inquiries across multiple communication channels, including phone, email, and social media. Guided customers through product selections, tailoring services and special orders to meet individual needs.
Customer Service Assistant
Subway
Aug 2012 - Aug 2013 (1 year)
Trained new team members on food safety and presentation standards, ensuring adherence to company guidelines. Handled orders and complaints with professionalism, maintaining service excellence and supporting store efficiency.
Education
Degrees, certifications, and relevant coursework
University of Westminster
BSc (Hons), Biomedical Science
Studied Biomedical Science, gaining a comprehensive understanding of biological and medical principles. Developed strong analytical and research skills applicable to various scientific and administrative roles.
Barnet College
Level 3 Diploma, Access to Higher Education Science
Completed an Access to Higher Education Science diploma, preparing for university-level studies in science. Focused on foundational scientific concepts and academic skills necessary for advanced education.
Harrow College
GCSEs, General Studies
Achieved 5 GCSEs, including core subjects like English, Maths, and Science. Developed foundational academic skills and knowledge across various disciplines.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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