Open to opportunities

Chima UGOCHUKWU

@chimaugochukwu

Customer support specialist with banking experience, strong fraud-detection skills, and proven high customer satisfaction.

United Kingdom

Message

What I'm looking for

I seek a customer-facing role in banking or financial services that values accuracy, compliance, and opportunities to prevent fraud while delivering excellent customer service.

I am a dedicated, detail-oriented customer support professional with two years' experience in banking and financial services, committed to delivering efficient, friendly service and maintaining confidentiality.

I have handled high-volume inquiries, managed cash transactions, assisted with account openings, and identified potential fraud while achieving a 95%+ customer satisfaction rating and consistently following compliance protocols.

I work well with cross-functional teams, support multilingual customers, and am proficient in CRM, Microsoft Office, and data-entry tools; I seek roles where I can apply my conflict-resolution strengths and continuous-improvement mindset.

Experience

Work history, roles, and key accomplishments

Customer Support Advisor

Adecco

Sep 2025 - Sep 2025 (0 months)

Provided administrative support, logged requests, coordinated supplies and housekeeping tasks, reported maintenance issues, and assisted front-of-house to ensure smooth check-ins and clear communication.

Administrative Support Customer Service Stock Management Facilities Reporting Communication Logistics

Bank Teller

Access Financial Services

Feb 2024 - Dec 2024 (10 months)

Processed daily cash transactions, deposits, withdrawals and fund transfers, assisted with account openings and updates, and identified potential fraud while following AML protocols and providing multilingual customer support.

Cash Handling AML Fraud Detection Customer Support Data Entry

Customer Support Representative

FMC Micro Finance Bank

Jan 2023 - Dec 2023 (11 months)

Handled 80+ daily customer interactions across phone, email, and in-branch channels, resolving complaints and maintaining a 95%+ customer satisfaction rating while promoting banking products and escalating complex issues.