Shoaib Lone

Responsible for providing consistent, fair outcomes and decisions to customers regarding complaints. Investigated all aspects of cases to a high standard, preparing responses in line with business procedures, policies, and regulations.

Provided consistent, fair outcomes and decisions to customers regarding property-related complaints. Investigated cases thoroughly, preparing responses in line with business procedures, policies, and regulations.

Responsible for providing consistent, fair outcomes and decisions to customers who raised complaints in financial services, general banking, and collections. Investigated all aspects of cases to a high standard, preparing responses in line with business procedures, policies, and regulations.

Provided specialist clerical and technical support, handling cheque payments, Power of Attorney requests, ISAs, and fraud cheques. Responded to a range of enquiries, ensuring customer requirements were clarified and issues referred to senior colleagues when appropriate.

Raised and issued timely accounts and billing to clients, actioning reactive invoices. Maintained strong IT skills, including Microsoft Excel and Siclops software, to provide detailed information as per data requests.

Raised and issued timely and accurate billing to clients, ensuring Purchase Orders were quoted correctly on invoices. Created and tracked reports in Excel for cash flow and bookkeeping, delivering timely and accurate month-end results, forecasts, and budgets.

Processed urgent blood samples from A&E, routine samples from wards and GP surgeries, and responded to result queries via telephone/face-to-face. Centrifuged and aliquoted samples, including pediatric samples, giving priority and involved in patient blood testing preparation.

Sorted specimens for gynae and non-gynae prep, using Telepath software to register samples onto the NHS patient database. Prepared patient vials for 'thin prep' machines, ensuring QC and reagents were on track.

Sorted samples and applied barcode labels, prioritizing urgent samples and dealing with all sample queries. Responded to telephone queries and liaised with other healthcare professionals.