Luis Miguel Tangkeko
@luismigueltangkeko
Ambitious team leader with excellent management and coaching skills.
PhilippinesWhat I'm looking for
I am a highly motivated and ambitious individual with a strong background in team management and operations. With over a decade of experience in leading teams across various sectors, I have consistently demonstrated my ability to provide timely and accurate advice, guidance, and support to my team members. My journey has equipped me with excellent management skills, enabling me to work independently while effectively leading competitive individuals towards achieving our goals.
Throughout my career, I have held significant roles such as Team Manager at SLK Global Philippines and Operations Manager at United Health Group, where I oversaw platforms with hundreds of employees. I pride myself on my ability to formulate new processes and improve existing ones to enhance efficiency and effectiveness. My commitment to fostering a positive work environment has resulted in high morale and productivity among my teams.
As I look forward to the next chapter in my career, I am eager to contribute as a team leader in a company that values progression and offers opportunities for growth. I believe in leading by example and am dedicated to ensuring that my team not only meets but exceeds our targets.
Experience
Work history, roles, and key accomplishments
Team Manager
SLK Global Philippines
Jun 2021 - Apr 2023 (1 year 10 months)
Led a team of supervisors, overseeing operations and ensuring KPI maintenance. Focused on coaching and counseling for team growth, while implementing process improvements for efficiency.
Team Manager
Ibex Global
Jul 2017 - Feb 2021 (3 years 7 months)
Managed a team, ensuring workload distribution and maintaining motivation. Responsible for training new members and monitoring performance while enforcing company policies.
Operations Manager
United Health Group
Jan 2016 - Jan 2017 (1 year)
Oversaw operations for a platform with 200 FTEs, focusing on coaching supervisors and maintaining high morale. Implemented new processes for operational efficiency.
Team Leader
Hinduja Global Solutions
Sep 2014 - Dec 2015 (1 year 3 months)
Oversaw daily operations of the team, ensuring workload balance and staff motivation. Responsible for training and performance management.
Team Leader
Teletech Inc.
May 2012 - Jan 2014 (1 year 8 months)
Managed team operations, ensuring a safe and friendly work environment. Responsible for staff performance monitoring and implementing new initiatives.
Verifications Executive
First Advantage Corporation
Jan 2011 - May 2012 (1 year 4 months)
Handled verification processes, ensuring accuracy and timely completion of paperwork. Provided support to clients and maintained communication.
Correspondence Analyst
APAC Customer Support
Nov 2009 - Aug 2010 (9 months)
Managed customer correspondence, ensuring effective communication and resolution of inquiries. Focused on maintaining high customer satisfaction.
Customer Service Representative
Sykes Asia Inc.
Oct 2007 - Oct 2009 (1 year 11 months)
Provided customer service support, addressing inquiries and resolving issues. Focused on maintaining a positive customer experience.
Education
Degrees, certifications, and relevant coursework
SASan Beda College Alabang
Bachelor of Business Administration, Business Administration
2003 - 2007
Studied Business Administration with a major in Marketing, focusing on various aspects of business management and marketing strategies.
Las Piñas College
High School Diploma, General Education
2002 - 2003
Completed secondary education, focusing on foundational knowledge and skills necessary for further education.
Manila Cathedral School
Elementary School Diploma, General Education
2000 - 2002
Completed primary education, developing essential skills in literacy and numeracy.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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