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GBeauty User

@gbeautyuser

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Results-driven Operations Supervisor with expertise in streamlining processes.

Philippines

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a results-driven Operations Supervisor with a Bachelor's Degree in Business Administration, majoring in Operations Management. My experience spans several years in leading teams and optimizing processes to achieve organizational excellence. I have a proven track record of implementing efficient workflows and monitoring performance metrics, ensuring that my teams deliver high-quality outcomes in dynamic environments.

Throughout my career, I have honed my skills in resource planning, team coordination, and problem-solving. My role at Business Innovation for Trade, Services & Projects in Doha, Qatar, involved supervising daily operations, managing employee schedules, and addressing client concerns effectively. I am committed to fostering collaboration across departments and ensuring that operational goals are met consistently.

Experience

Work history, roles, and key accomplishments

Current

Operations Supervisor

Current

Business Innovation for Trade, Services & Projects

May 2019 - Present (6 years 2 months)

Supervised daily operations, monitored employee work schedules, and managed client communications. Handled various administrative tasks including processing renewals, managing invoices, and coordinating HR-related activities.

Operations Management Employee Relations Client Communication Recruitment coordination Payroll Processing Google Suite MS Office

Supervisor

Alsaraya Trading and Services

Sep 2016 - Sep 2018 (2 years)

Cooperated with colleagues and supported superiors in day-to-day operational tasks. Arranged daily, weekly, and monthly work schedules for employees and resolved issues between employees and clients through effective communication.

Support Operations Scheduling Conflict Resolution Client Relations Record keeping Payment Processing

Customer Service Representative

Transcom Worldwide Inc.

Oct 2015 - Jun 2016 (8 months)

Answered calls, greeted customers, and listened attentively to customer concerns while taking detailed notes. Ensured customer satisfaction by providing effective and timely resolutions and consistently met or exceeded performance metrics.

Customer Service Communication Problem Solving Data Entry Attention To Detail Sales

Education

Degrees, certifications, and relevant coursework

Hercor College

Bachelor's Degree in Business Administration, Operations Management

Activities and societies: Participated in the Business Management Association of the Philippines (BMAP) Region IV Conference and the Go Negosyo Creativity and Innovation Summit.

Completed a Bachelor's Degree in Business Administration with a major in Operations Management. The curriculum focused on essential business principles and operational strategies.