Open to opportunities

Keneth Arellano

@kenetharellano

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Experienced operations manager with a strong background in customer service.

Philippines

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth while fostering a collaborative and innovative work environment.

I am a dedicated operations manager with extensive experience in customer service and team leadership. Over the years, I have honed my skills in managing operations, maintaining client relationships, and ensuring the performance of various programs. My journey began as a technical support representative, where I developed a passion for helping clients and providing exceptional service.

Throughout my career, I have taken on increasing responsibilities, from leading teams at Atos to my current role at Concentrix, where I oversee day-to-day operations and manage program budgets. My commitment to excellence has been recognized through various achievements, including certifications in Lean Six Sigma and being named the Most Outstanding Employee at CNX in 2024.

I believe in ethical leadership and the importance of accountability, professionalism, and good judgment in all aspects of my work. I am always looking for opportunities to grow and contribute to a dynamic team that values innovation and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Operations Manager I

Concentrix

Jan 2023 - Present (2 years 5 months)

Maintained strong client relationships and managed day-to-day operations and program performance for a collections/financial account. Planned and organized client visits and business reviews, while also reviewing operational metrics and contractual obligations.

Operations Management Client Relationship Management Budget Management Performance Monitoring Problem Solving Financial Services Collections

Senior Team Leader / Trainer

Vector Outsourcing Solutions

Jan 2022 - Present (3 years 5 months)

Coached, developed, and maintained the above performance of advisors in a medical services campaign. Reviewed operational metrics and contractual obligations to ensure compliance and efficiency.

Team Leadership Coaching Training Performance Management Service Operational Metrics Medical Billing

Process Developer

Genpact LLC

Jan 2019 - Present (6 years 5 months)

Responsible for requesting medical records of patients for a US Client Healthcare Insurance. Ensured accurate and timely processing of healthcare documentation.

Healthcare Operations Data Processing Client Communication Process Improvement

Lead Site Service Coordinator

Atos

Jan 2015 - Present (10 years 5 months)

Led the team for UK Client Dell Services, focusing on a B2B campaign. Coordinated site services to ensure smooth operations and client satisfaction.

Team Leadership B2B Sales Client Management Coordination Campaign Management Service Delivery

Technical Support Representative

Teleperformance

Jan 2014 - Present (11 years 5 months)

Responsible for taking inbound calls and providing excellent customer service to clients. Handled technical support and customer inquiries for a telco account.

Customer Service Technical Support Inbound Communication Troubleshooting

Education

Degrees, certifications, and relevant coursework

Bataan Peninsula State University (Main)

Bachelor of Science in Information and Communications Technology, Net and Web Application

Completed a Bachelor of Science in Information and Communications Technology with a major in Net and Web Application. Gained foundational knowledge and practical skills in network and web application development.