Cristian Vergara
@cristianvergara
Dedicated customer service and administrative professional with 4+ years experience.
United StatesWhat I'm looking for
I am a dedicated customer service and administrative professional with over four years of experience in client support, billing, and operations. My expertise lies in managing customer relationships, processing transactions, and coordinating cross-functional teams. I am proficient in Microsoft Office Suite and SAP, and I have a strong commitment to exceeding customer expectations and ensuring operational efficiency.
Throughout my career, I have achieved significant milestones, such as streamlining billing processes at Arrowhead Stairs, which reduced errors by 15%. I consistently maintained high customer satisfaction scores in my support roles and efficiently coordinated logistics and cargo handling at UPS, ensuring timely deliveries. My ability to resolve customer inquiries and collaborate with various teams has been instrumental in my success.
Experience
Work history, roles, and key accomplishments
Billing Coordinator II
Arrowhead Stairs and Trim
Jul 2022 - Present (3 years)
Prepared and processed high-volume billing for construction and millwork projects, including progress, time & materials, and final invoices. Reviewed contracts and project documents to ensure accurate, compliant billing and resolved discrepancies through coordination with internal teams.
Accounting Clerk/Contract Manager/Billing Coordinator II
Arrowhead Stairs and Trim
Jul 2022 - Mar 2025 (2 years 8 months)
Managed customer orders, billing, and contract coordination to ensure seamless operations. Input and verified customer orders and pricing data into the system, while also coordinating payment applications and accounts receivable functions.
Billing Coordinator II
Arrowhead Stairs and Trim
Jul 2022 - Present (3 years)
Prepared and processed high-volume billing for construction and millwork projects, including progress, time & materials, and final invoices. Reviewed contracts and project documents to ensure accurate, compliant billing and resolved discrepancies through coordination with internal teams.
Customer Service and Support
ABB Motors and Mechanical
Apr 2022 - Present (3 years 3 months)
Responded to customer inquiries via phone, email, or web portals regarding orders, product information, pricing, availability, and lead times. Processed and managed customer orders accurately using SAP or other enterprise systems.
Customer Service and Support
ABB Motors and Mechanical
Apr 2022 - Present (3 years 3 months)
Responded to customer inquiries via phone, email, or web portals regarding orders, product information, pricing, availability, and lead times. Processed and managed customer orders accurately using SAP or other enterprise systems.
Customer Service Representative II
Wells Fargo Auto
Nov 2019 - Present (5 years 8 months)
Managed inbound and outbound calls related to auto loan accounts, including payments, payoff requests, due date changes, and general inquiries. Resolved escalated and complex customer concerns efficiently while maintaining a high level of professionalism.
Customer Service Representative II
Wells Fargo Auto
Nov 2019 - Present (5 years 8 months)
Managed inbound and outbound calls related to auto loan accounts, including payments, payoff requests, due date changes, and general inquiries. Resolved escalated and complex customer concerns efficiently while maintaining a high level of professionalism.
Air-Ramp Agent
United Parcel Service, Inc
Nov 2018 - Present (6 years 8 months)
Loaded and unloaded packages from aircraft and transport containers. Operated ground support equipment safely and efficiently.
Air-Ramp Agent
United Parcel Service, Inc
Nov 2018 - Present (6 years 8 months)
Loaded and unloaded packages from aircraft and transport containers. Operated ground support equipment safely and efficiently.
Education
Degrees, certifications, and relevant coursework
Texas Education Agency
High School Equivalency Diploma, General High School Curriculum
Completed a general high school curriculum, earning a High School Equivalency Diploma from the Texas Education Agency. This foundational education provided a broad understanding across various subjects.
Texas Education Agency
High School Equivalency Diploma, General High School Curriculum
Completed a general high school curriculum, earning a High School Equivalency Diploma from the Texas Education Agency.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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