Open to opportunities

Maria Fawad

@mariafawad

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Dedicated customer service officer and experienced science educator.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth in a supportive environment.

I am a dedicated and customer-focused Customer Service Officer with a proven ability to handle inquiries and resolve issues efficiently. My experience spans over 9.5 years in education, particularly in Science and Chemistry, where I have developed strong client relationships and maintained high levels of customer satisfaction. Recently, I completed my MSc in Management with Project Management from BPP University, UK, which has further enhanced my operational skills.

My diverse experience includes hands-on operational work with Bright Blue Foods Limited and Amazon, reflecting my adaptability and commitment to continuous growth. I am passionate about contributing to educational excellence and organizational success, striving to inspire a love for learning in my students while ensuring a positive experience for customers in my service roles. I believe in fostering strong relationships and delivering exceptional service, which is essential for the retention and growth of any business.

Experience

Work history, roles, and key accomplishments

Current

Bakery Operative

Current

Bright Blue Foods Limited

May 2025 - Present (1 month)

Processed high volumes of customer orders with precision and speed. Strengthened efficiency, discipline, and team collaboration in a structured logistics setting.

Order Processing Efficiency Improvement Team Collaboration Logistics

Warehouse Operative

Amazon

Nov 2024 - Present (7 months)

Demonstrated adaptability and commitment while working under pressure. Ensured strict compliance with syllabus requirements and prepared students for external examinations.

Pressure Handling Compliance Logistics

Senior Science Educator

Beaconhouse School System

Aug 2015 - Present (9 years 10 months)

Developed advanced skills in leadership, project execution, and team coordination. Incorporated Cambridge curriculum into lesson plans and assessments, ensuring alignment with international standards.

Curriculum Development Classroom Management Assessments

Science Teacher

Islamabad Science School and College

Feb 2014 - Present (11 years 4 months)

Developed engaging lesson plans for teaching Chemistry and Biology to diverse students. Utilized hands-on experiments, multimedia resources, and group activities to promote active learning.

Lesson planning Active Learning

Customer Service Officer

Saim Enterprises

Sep 2012 - Present (12 years 9 months)

Proactively responded to and resolved a wide range of queries within the customer service environment. Handled and resolved customer complaints in a timely and effective manner, ensuring the customer feels heard and valued.

Customer Service Customer Satisfaction Communication Record keeping

Education

Degrees, certifications, and relevant coursework

BPP University

Masters in Management with Project Management, Management with Project Management

Completed a Master's degree focusing on management principles and project management methodologies. Gained advanced skills in leadership, project execution, and team coordination applicable in both educational and business environments.

Quaid-e-Azam University

Masters in Biochemistry, Biochemistry

Studied advanced topics in biochemistry, deepening knowledge in the field. Developed strong research and analytical skills.

University of the Punjab

Bachelor of Science, Chemistry, Biochemistry, Zoology

Completed a Bachelor of Science degree with a focus on Chemistry, Biochemistry, and Zoology. Gained foundational knowledge across various scientific disciplines.