Meeran KhalsaiMK
Open to opportunities

Meeran Khalsai

@meerankhalsai

Results-focused professional with expertise in customer service and management.

United Kingdom
Message

What I'm looking for

I seek a dynamic role where I can leverage my customer service expertise and project management skills to drive team success and enhance customer satisfaction.

With over six years of experience in customer service and management, I have honed my skills in resolving customer queries and motivating teams to achieve their full potential. My tenure at Popeyes UK saw a remarkable improvement in branch ratings from 3.8 to 4.7, thanks to my focus on training, onboarding, and performance management.

As a Technology and Data Project Manager at Transport for London, I collaborated with cross-functional teams to implement an Asset Fault Management software platform, successfully reducing costs by 30%. My ability to analyze customer trends and streamline processes has consistently led to enhanced efficiency and stakeholder satisfaction.

I am passionate about fostering a positive work environment and ensuring compliance with health and safety standards. My diverse experience across various roles has equipped me with a unique perspective on customer service and operational excellence, making me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

PU
Current

Supervisor

Popeyes UK

Apr 2025 - Present (4 months)

Led, motivated, and supervised a team of over 40 members, conducting regular team meetings to monitor progress. Successfully opened a new Popeyes store, assisting with supply chain management and sales forecasting, which positively influenced P&L analysis by reducing stock and labor variance by 28%.

T(

Technology and Data Project Manager

Transport for London (TFL)

Jan 2025 - Present (7 months)

Collaborated with cross-functional teams to support the implementation of an Asset Fault Management software platform for TFL's Bus and Coach Stations. Evaluated biddings from various suppliers, drafted requirements for options papers, and analyzed potential drawbacks of proposed software, reducing costs by 30%.

NA

Trainer and Supervisor

Nandos

Sep 2023 - Present (1 year 11 months)

Prepared over 300 orders daily, contributing to winning the Branch of the Region award for the least missing items and most positive customer reviews. Managed and trained new joiners, completing their onboarding process according to company standards.

BT

GCSE English Literature Tutor

Best Tutors

Jul 2018 - Present (7 years 1 month)

Tutored GCSE English Literature to Year 11 students, devising personalized study plans for underperforming students and tracking their progress. Tailored individualized education plans for over 30 special education students, incorporating personalized learning goals and strategies.

Education

Degrees, certifications, and relevant coursework

UN

Unspecified

Advanced Diploma, Project Management

2022 - 2023

Completed a Level 7 Advanced Diploma in Project Management, which is QLS Endorsed and CPD Certified. This program enhanced my skills in managing complex projects and understanding project lifecycle.

School of Oriental and African Studies (SOAS), University of London logoSL

School of Oriental and African Studies (SOAS), University of London

Bachelors, International Relations and Economics

2022 - 2023

Grade: 1st year- Dropped out

Undertook a Bachelor's degree in International Relations and Economics at SOAS, University of London. Gained foundational knowledge in global political and economic systems before dropping out in the first year.

Luton Sixth Form College logoLC

Luton Sixth Form College

GCE Advanced level, Urdu, Biology, Chemistry and Psychology

2018 - 2020

Grade: A* B B B

Achieved A* B B B in GCE Advanced Level examinations in Urdu, Biology, Chemistry, and Psychology. Developed strong analytical and scientific reasoning skills during this period.

The Chalk Hills Academy logoTA

The Chalk Hills Academy

GCSE's, English Literature and Religion Studies, Science

2017 - 2018

Grade: 9 9/ A** in English Literature and Religion Studies, 8/ A* in Double Sciences and five A’s.

Attained high grades in GCSEs, including 9 9/ A** in English Literature and Religion Studies, and 8/ A* in Double Sciences, along with five A’s. This period built a strong academic foundation across various subjects.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Meeran Khalsai - Supervisor - Popeyes UK | Himalayas