Meeran Khalsai
@meerankhalsai
Results-focused professional with expertise in customer service and management.
What I'm looking for
With over six years of experience in customer service and management, I have honed my skills in resolving customer queries and motivating teams to achieve their full potential. My tenure at Popeyes UK saw a remarkable improvement in branch ratings from 3.8 to 4.7, thanks to my focus on training, onboarding, and performance management.
As a Technology and Data Project Manager at Transport for London, I collaborated with cross-functional teams to implement an Asset Fault Management software platform, successfully reducing costs by 30%. My ability to analyze customer trends and streamline processes has consistently led to enhanced efficiency and stakeholder satisfaction.
I am passionate about fostering a positive work environment and ensuring compliance with health and safety standards. My diverse experience across various roles has equipped me with a unique perspective on customer service and operational excellence, making me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Supervisor
Popeyes UK
Apr 2025 - Present (4 months)
Led, motivated, and supervised a team of over 40 members, conducting regular team meetings to monitor progress. Successfully opened a new Popeyes store, assisting with supply chain management and sales forecasting, which positively influenced P&L analysis by reducing stock and labor variance by 28%.
Technology and Data Project Manager
Transport for London (TFL)
Jan 2025 - Present (7 months)
Collaborated with cross-functional teams to support the implementation of an Asset Fault Management software platform for TFL's Bus and Coach Stations. Evaluated biddings from various suppliers, drafted requirements for options papers, and analyzed potential drawbacks of proposed software, reducing costs by 30%.
Trainer and Supervisor
Nandos
Sep 2023 - Present (1 year 11 months)
Prepared over 300 orders daily, contributing to winning the Branch of the Region award for the least missing items and most positive customer reviews. Managed and trained new joiners, completing their onboarding process according to company standards.
Team Member
Benugo- Serpentine
Jun 2023 - Present (2 years 2 months)
Assisted the supervisor in preparing coffees and ensuring clear communication of tasks to all team members. Observed and assisted with opening and closing procedures of the restaurant, and supported the management team in training new staff.
Sales and Marketing Project Manager
Champtronix
Aug 2022 - Present (3 years)
Pitched to 80-100 people daily to set up direct debits with clients like Marie Curie, Blue Cross, and Macmillan through door-to-door selling. Recruited salespeople by screening CVs, conducting interviews, and providing training on personalized sales pitches and overcoming customer anxiety.
Shift Manager and Supervisor
Al-Fanar Restaurant
Aug 2021 - Present (4 years)
Attended and served over 400 customers daily, leading the team of waiters in the absence of a supervisor to provide exceptional service. Promoted special offers and events to increase customer awareness and engagement.
GCSE English Literature Tutor
Best Tutors
Jul 2018 - Present (7 years 1 month)
Tutored GCSE English Literature to Year 11 students, devising personalized study plans for underperforming students and tracking their progress. Tailored individualized education plans for over 30 special education students, incorporating personalized learning goals and strategies.
Education
Degrees, certifications, and relevant coursework
Unspecified
Advanced Diploma, Project Management
2022 - 2023
Completed a Level 7 Advanced Diploma in Project Management, which is QLS Endorsed and CPD Certified. This program enhanced my skills in managing complex projects and understanding project lifecycle.
School of Oriental and African Studies (SOAS), University of London
Bachelors, International Relations and Economics
2022 - 2023
Grade: 1st year- Dropped out
Undertook a Bachelor's degree in International Relations and Economics at SOAS, University of London. Gained foundational knowledge in global political and economic systems before dropping out in the first year.
Luton Sixth Form College
GCE Advanced level, Urdu, Biology, Chemistry and Psychology
2018 - 2020
Grade: A* B B B
Achieved A* B B B in GCE Advanced Level examinations in Urdu, Biology, Chemistry, and Psychology. Developed strong analytical and scientific reasoning skills during this period.
The Chalk Hills Academy
GCSE's, English Literature and Religion Studies, Science
2017 - 2018
Grade: 9 9/ A** in English Literature and Religion Studies, 8/ A* in Double Sciences and five A’s.
Attained high grades in GCSEs, including 9 9/ A** in English Literature and Religion Studies, and 8/ A* in Double Sciences, along with five A’s. This period built a strong academic foundation across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Meeran?
You can contact Meeran and 90k+ other talented remote workers on Himalayas.
Message MeeranFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
