Shanal Nair
@shanalnair
Results-driven Operations Manager with 10+ years improving processes, leading teams, and driving revenue growth.
South AfricaWhat I'm looking for
I am an Operations Manager with over a decade of experience leading teams, streamlining operations, and driving business growth across international and remote environments. I have a proven track record of recruiting and developing staff, implementing cost-saving systems, and increasing revenue—most notably growing revenue by 30% at CCS and delivering consistent monthly sales of £10K at Property Wealth Education.
My approach blends strategic planning, strong stakeholder management, and hands-on operational leadership. I design and implement SOPs and quality controls, leverage tools such as Xero, RingCentral, Monday.com, Stripe, and Zoom, and build enduring client and partner relationships to deliver operational excellence and measurable results.
Experience
Work history, roles, and key accomplishments
Head of Strategic Partnership
Drivit Solutions
Led international partnerships and business growth initiatives, developing strategies for client engagement and long-term business development across remote markets.
Head of Customer Relations
Property Wealth Education
Feb 2020 - Aug 2020 (6 months)
Achieved consistent monthly sales of £10K and implemented SOPs for sales and customer care, improving client retention and operational consistency.
Operations Manager
CCS
Jan 2019 - Jan 2020 (1 year)
Recruited, trained and managed 50+ employees using lean principles, implemented cost-saving IT systems and increased revenue by 30% through sales and marketing collaboration.
Manager / Operations Manager
Call Centre International
May 2011 - Nov 2018 (7 years 6 months)
Managed teams of 10–60, oversaw KPIs and staff development, and led system improvements that enhanced operational efficiency and external partnerships.
Education
Degrees, certifications, and relevant coursework
Service SETA
Certification, Contact Centre Management
Obtained a Contact Centre Management Certification through Service SETA, covering contact centre operations and management best practices.
UUUniversity of South Africa (UNISA)
Higher National Diploma, Human Resource and Personnel Management
Completed a Higher National Diploma in Human Resource and Personnel Management at UNISA, focusing on HR practices and personnel administration.
Grove-End Secondary
High School Diploma, General Secondary Education
Completed secondary education with a High School Diploma at Grove-End Secondary in Durban.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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