Open to opportunities

Tumelo Mphahlele

@tumelomphahlele1

Message

Hard-working Supervisor with exceptional experience leading teams.

South Africa

Message

What I'm looking for

I am looking for a role that challenges me professionally and allows for growth.

I am a dedicated and results-driven Supervisor with extensive experience in leading teams and driving operational success. My career has been characterized by a commitment to excellence, where I have consistently exceeded expectations and delivered outstanding results. I possess a unique blend of creative and analytical skills, allowing me to effectively manage complex projects while fostering a positive work environment.

Throughout my tenure at Auto Pedigree, I successfully led five mobile dealerships, enhancing vehicle sales and improving team collaboration through the effective use of CRM software and project management tools like Monday.com. My leadership style emphasizes communication and motivation, which has significantly boosted team morale and productivity. I am passionate about mentoring and training employees, ensuring they are equipped with the necessary skills to excel in their roles.

My experience spans various roles, including Sales Coordinator and Call Centre Agent, where I honed my abilities in customer relationship management and strategic planning. I am now seeking a full-time position that presents professional challenges and opportunities for growth, where I can leverage my interpersonal skills and problem-solving abilities to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Supervisor Call Centre

Current

Auto Pedigree

Sep 2020 - Mar 2024 (3 years 6 months)

Led five mobile dealerships, enhancing vehicle sales through effective team management and CRM software utilization. Conducted weekly meetings, monitored productivity, and implemented quality control measures to improve efficiency and team morale.

Operations Management CRM Software Project Management Team Collaboration Interpersonal Communication Strategic Planning

Sales Coordinator

Renault East Rand

Nov 2019 - Jun 2020 (7 months)

Oversaw leads from the website and social media, collaborating with the sales team to enhance productivity and revenue. Utilized CRM tools and MS Office for reporting and task management, while providing coaching and support to team members.

Sales Management CRM Software MS Office Team Collaboration Coaching Customer Satisfaction Process Improvement Resource Allocation Communication

Call Centre Agent

AVINational Brands

Mar 2015 - Mar 2016 (1 year)

Managed inbound calls, placing orders and providing customer support while maintaining professionalism. Reduced call handling time and ensured quality service during high-volume periods.

Customer Support SAP Communication Time Management Problem Solving Multitasking Quality Assurance Teamwork

Direct Sales Consultant

FNB

Jul 2013 - Aug 2014 (1 year 1 month)

Assisted clients with financial products through inbound and outbound calls, utilizing consultative sales techniques to meet customer needs and enhance team performance through shared strategies.

Consultative Sales Customer Service Financial Products Communication Problem Solving Sales Strategies Relationship Building Inbound Sales Outbound Sales

Outbound Sales Consultant

O’keeffe & Swartz

Jun 2012 - Mar 2013 (9 months)

Sold insurance products through outbound calls, maintaining professionalism and consistently meeting performance goals while contributing to team success.

Outbound Sales Performance Goals Brand Awareness Communication Team Contribution Telemarketing

Marketing and Leasing Trainee

Herriot Properties

Dec 2004 - Dec 2005 (1 year)

Engaged in the development and maintenance management of shopping centres, gaining hands-on experience through on-the-job training and collaboration with supervisors.

Marketing Team Collaboration On The Job Training Communication Property Management Problem Solving

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Commerce, Marketing

2023 -

Currently pursuing a Bachelor of Commerce in Marketing, focusing on marketing principles, consumer behavior, and strategic marketing.

Wordsworth High School

Grade 12, General Education

2004 - 2004

Completed Grade 12 with subjects including English, Afrikaans, Economics, Business Economics, Accounting, and Home Economics.

Moonstone

RE5 Certificate, Financial Services

2019 -

Completed the RE5 Certificate, which is essential for individuals working in the financial services industry, focusing on compliance and regulatory requirements.