Maria Benjamin
@mariabenjamin
Customer Service Representative at CallsExpert, converting 120 weekly leads while maintaining approximately 90% quality assurance ratings.
NigeriaWhat I'm looking for
At CallsExpert, I handle an average of 80 inbound calls daily and maintain quality assurance ratings of approximately 90%. I also qualify leads and match prospects with suitable service pathways, achieving 120 weekly lead conversions.
As a Customer Service Representative for Financial Services Firm, I managed retirement account requests and achieved a 98% First-Contact Resolution rate. I also maintained a 100% security compliance record while verifying customers and processing transactions.
At Financial Services Firm, I guided customers through website troubleshooting and account access issues. Proactive follow-up and case escalation reduced average resolution time by 25%.
At Extreme Mutual Technique, I handled customer inquiries and maintained a 90% client retention rate. I also drafted tailored proposals, scheduled product consultations, and used cold outreach and CRM tracking to achieve a lead conversion rate above 30%.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CallsExpert
Apr 2026 - Present (7 months)
Managed an average of 80 inbound calls daily, maintaining quality assurance ratings of approximately 90%. Conducted lead qualification and needs analysis, achieving 120 weekly lead conversions while exceeding daily sales benchmarks.
Customer Service Representative
Financial Services Firm
Feb 2025 - May 2026 (1 year 3 months)
Managed high-volume retirement account requests with a 98% First-Contact Resolution rate and 100% security compliance. Reduced average resolution time by 25% through proactive follow-up and case escalation.
Business Development Officer
Extreme Mutual Technique
Sep 2023 - Dec 2024 (1 year 3 months)
Handled customer inquiries via phone and email, maintaining a 90% client retention rate. Drove business development through tailored proposals, product consultations, and field inspections, achieving a lead conversion rate of over 30%.
Education
Degrees, certifications, and relevant coursework
Activate Academy
Customer Service, Customer Service
Completed Customer Service training at Activate Academy in October 2026.
Exford Global (ISPON)
Customer Service Professional Certificate, Customer Service
Earned the Customer Service Professional Certificate from Exford Global (ISPON) in April 2023.
Kwara State University
Bachelor's Degree, Biochemistry
Bachelor's degree in Biochemistry from Kwara State University, completed in December 2022.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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