At the remote luxury goods sales company, I assisted customers through WhatsApp, social media, and other digital channels. I answered product and pricing questions, followed requests through the purchase process, and coordinated orders and dispatches.
At Gamba Restaurante, I supervised and coordinated the customer service team, handled complaints, and trained staff. I also implemented improvements to the customer experience.
Earlier, I analyzed operational processes at Toyotáchira S.A, prepared reports and KPIs, and participated in continuous improvement projects. I also supported sales and administrative work at Surtimedical Distribuciones and Red Fire Boutique Creativa.
