Open to opportunities

Johana Velasquez

@johanavelasquez

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Proactive professional with over 6 years in sales and administration.

Venezuela

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What I'm looking for

I am looking for a challenging role within a dynamic environment that fosters growth.

I am a proactive and organized individual with over six years of experience in customer service, sales, and administration. My journey has allowed me to develop a strong skill set in various roles, including executive assistant and call center operations. I thrive in dynamic environments where I can leverage my ability to learn quickly and adapt to new technologies.

Throughout my career, I have consistently added value to every project I participate in. My experience at companies like Directa Group C.A. and Health Premium Club Hospitalito has honed my skills in communication and marketing, making me a versatile asset to any team. I am eager to take on new challenges and contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Executive Assistant and Call Center

Capital Payment Systems

Jan 2024 - Present (1 year 7 months)

Served as an Executive Assistant and Call Center representative. Provided administrative support and handled customer inquiries via phone.

Executive Assistance Call Center Operations Customer Support Administrative Support Communication

Social Networks and Marketing

RR Hoteleria

Jan 2023 - Present (2 years 7 months)

Managed social media and marketing activities for the hospitality sector. Developed content and strategies to enhance online presence.

Social Media Marketing Digital Marketing Content Creation Communication Hospitality Management

Administrative Area and Patient Care

Health Premium Club Hospitalito

Jan 2021 - Present (4 years 7 months)

Provided administrative support and patient care services. Managed patient records and assisted with daily operations in a healthcare setting.

Patient Care Administration Record keeping Customer Service Healthcare Operations

Sales Force

Directa Group C.A. (Call Center)

Jan 2020 - Present (5 years 7 months)

Worked in a call center environment, focusing on sales and customer service. Handled direct customer interactions and sales processes.

Customer Service Sales Call Center Operations Communication Problem Solving

Sales Force and Administrative Area

Lara Gsm. C.A. (Digitel)

Jan 2018 - Present (7 years 7 months)

Managed sales force and administrative tasks for Digitel. Supported communication operations and customer interactions.

Sales Administration Customer Service Communication Data Entry

Education

Degrees, certifications, and relevant coursework

Fermin Toro College

TSU Human Resources Administration, Human Resources Administration

Completed a Technical Superior University degree in Human Resources Administration, gaining knowledge in administrative, accounting, and human resources practices.