Open to opportunities

Gianella Furino

@gianellafurino

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Experienced Customer Service Specialist focused on enhancing customer satisfaction.

Venezuela

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and customer-centric solutions.

With over three years of experience in customer service, I have honed my skills in managing inquiries and resolving complaints across various platforms. My journey began at Better Not Younger, where I handled approximately 240 customer inquiries monthly, ensuring quick and accurate service while maintaining high customer satisfaction. My ability to manage customer interactions on platforms like Gorgias and Amazon Seller Central has allowed me to streamline processes and enhance the overall customer experience.

In addition to my customer service expertise, I have successfully led influencer marketing campaigns, utilizing social media platforms to increase brand visibility and drive sales growth. My technical skills in data analysis and order management tools, such as Microsoft Excel and Shopify, enable me to create insightful reports and optimize service operations. I am passionate about leveraging customer insights to support product improvements and strengthen brand loyalty.

Experience

Work history, roles, and key accomplishments

Virtual Assistant Trainee

Valatam

Oct 2023 - Oct 2023 (0 months)

Completed a trial program focusing on managing emails, calendars, and customer service role-playing. Gained experience in research and project follow-up while learning essential tools for virtual assistance.

Email Customer Service Research

Influencer Marketing Specialist

NLOK Coffee

Aug 2023 - Sep 2023 (1 month)

Led a two-month influencer marketing campaign on TikTok Shop, managing product listings and engagement strategies. Tracked campaign performance metrics using Excel to optimize future collaborations.

TikTok Excel Influencer Marketing Campaign Management Performance Metrics

Customer Service Representative

Better Not Younger

May 2022 - Sep 2023 (1 year 4 months)

Managed approximately 240 customer inquiries monthly, processing orders, replacements, and returns while ensuring high customer satisfaction. Utilized Gorgias for customer interactions and maintained records for reporting. Streamlined shipping processes and provided support for Magnet Beauty.

Microsoft Excel PowerPoint Customer Support

Customer Service Agent

Carethy E-commerce

Dec 2021 - Apr 2022 (4 months)

Assisted customers in product selection and provided bilingual support. Monitored customer profiles and inventory using Excel, and utilized Zendesk to streamline service operations.

Zendesk Excel Bilingualism Customer Service Inventory

Education

Degrees, certifications, and relevant coursework

Instituto Universitario Américo Vespucio

Associate Degree, Modern Languages

2016 - 2020

Activities and societies: Educational Support Specialist: Designed PowerPoint presentations to assist university students in understanding course material. Created Word documents featuring detailed lesson explanations and other requested materials. Developed flyers using Canva for promotional purposes and course-related events.

Completed an Associate Degree in Modern Languages, focusing on language acquisition and communication skills necessary for effective interaction in diverse environments.