Looking for a job

Veronica Hurtado

@veronicahurtado

I am an a Tourism Business Administration professional with over 10 years of experience in customer service, administrative support and operations.

Venezuela

Message

Throughout my career, I have developed skills in customer communications, email management, order coordination, sales and administrative support. I am comfortable using Google Workspace, WhatsApp, Instagram, Canva, Zoho CRM, and Calendly.

I am particularly interested in remote positions related to customer support through written communication, administrative assistant, e-mail management, and business operations. I enjoy learning new tools, organizing tasks solving problems, and providing excellent customer service. I am looking for a long term remote position where I can contribute my experience and continue developing my professional skills.

Experience

Work history, roles, and key accomplishments

Current

Gestora Operativa Independiente

Current

Verosoficakes

Feb 2015 - Present (11 years 9 months)

Managed attention and follow-up for approximately 20 weekly clients, handling inquiries, orders, sales, and payments via WhatsApp and email. Utilized Zoho CRM, Google Workspace, Calendly, Instagram, and Canva for organization and digital content.

Zoho CRM Google Workspace Calendly WhatsApp Instagram Canva Customer Service Sales Order Management Payment Processing Client Follow up

Asistente de Administración y Ventas

Copymax 2013

Apr 2014 - Dec 2014 (8 months)

Provided direct customer service and managed inquiries and requirements. Supported administrative and sales activities, controlled inventories and sales records using Sistema A2.

Customer Service Administrative Support Sales Support Inventory Control Sistema A2 Softway

Gestora de Reservas

Hotel Puerta del Sol, Playa El Agua

Dec 2013 - Feb 2014 (2 months)

Managed reservations and guest services at a 233-room hotel, coordinating check-in/check-out for approximately 60 daily guests. Handled guest inquiries, performed audits and cash closings, and tracked reservation and occupancy data.

Reservations Guest Service Check in Check out Audit Cash Handling Data Tracking

Supervisora de Operaciones

Hotel Margarita International Resort Village

Jul 2012 - Nov 2012 (4 months)

Supervised operations at a 100-room hotel, coordinating services for approximately 80 daily guests. Monitored operations, resolved incidents, and ensured service standards were met.

Operations Supervision Service Coordination Incident resolution Quality Standards