At Twilio, I guided international businesses through the technical and regulatory process of launching Branded Verified Sender profiles. I handled brand vetting and compliance to help customer assets meet telecom and Google A2P guidelines.
At Command Alkon, I provided remote bilingual technical assistance to users experiencing application issues, diagnosing problems and implementing solutions.
At Outplex, I supervised teams and developed customized action plans to support agent skills, motivation, productivity, and growth.
My earlier customer support work included technical, billing, account, privacy, and payment assistance for telecommunications, entertainment, and Spotify services. I also tutored English and assisted with writing, proofreading, and translation.
