Camilo Herrera

I am a bilingual Customer Experience Leader with over six years of progressive experience focused on high-volume, non-voice support channels including email, chat, and ticketing. I consistently deliver service excellence, evidenced by a sustained 95%+ CSAT while managing complex workflows and maintaining strict SOP compliance.

My background blends technical mastery with analytical rigor: I have hands-on experience with Zendesk, HubSpot, Zoho, AI language model training (data annotation, validation, testing), FinTech and crypto fundamentals, and e-commerce platforms like Shopify. I have driven measurable improvements such as a 30% revenue increase and a 50% reduction in client response times through process optimization and operational improvements.

I bring meticulous attention to detail, strong troubleshooting skills, and leadership in customer support and quality optimization. I am passionate about building repeatable processes, mentoring teams, and using data-driven approaches to improve customer satisfaction and operational efficiency.