David Esposito
@davidesposito
Client-focused communications professional with global remote support and training expertise.
ColombiaWhat I'm looking for
I am a client-focused communications professional with extensive remote experience delivering consultative sessions, managing client relationships, and providing technical customer support across multiple time zones. I have supported 500+ international clients in 3,000+ sessions, achieving a 100% response rate, 100% attendance rate, and 87 five-star reviews while maintaining thorough documentation and progress tracking.
My background includes classroom English instruction, regulated financial customer service, and product support/training for a SaaS platform. I combine strong bilingual communication (English native, Spanish C1) with practical skills in Zendesk, Jira, Google Suite, Adobe creative tools, and analytics to improve client outcomes and enable teams.
Experience
Work history, roles, and key accomplishments
Independent Contractor
Independent Contractor
Jan 2018 - Present (8 years 2 months)
Managed ongoing client relationships and delivered personalized consultative sessions to 500+ international clients across 3,000+ sessions, achieving 100% response and attendance rates and 87 five-star reviews.
English Language Instructor
Various Institutions
Jan 2018 - Dec 2020 (2 years 11 months)
Delivered structured English instruction to groups up to 20 across age ranges and proficiency levels, adapting materials to individual learner needs in private and institutional settings.
Provided phone and email support and product training for TherapyNotes users, resolved complex platform questions, and supported sales through consultative demonstrations and accurate support documentation.
Assisted personal and business clients with account openings and loan applications in a regulated environment and exceeded quarterly sales targets, achieving 110% of revenue goals.
Education
Degrees, certifications, and relevant coursework
Temple University, Fox School of Business
Bachelor of Business Administration, Marketing
Completed a Bachelor of Business Administration with a focus on Marketing at Temple University's Fox School of Business, graduating in 2014.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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