Alejandra Zuleta Rodríguez

Compiled, validated, and managed complex insurance claim documentation using multiple software platforms, ensuring data accuracy and compliance. Performed quality assurance reviews on 30+ reports weekly and trained 10+ new employees on internal systems and procedures.

Led a team of 10–15 employees, providing day-to-day operational support, coaching, and issue resolution while consistently meeting productivity and quality KPIs. Managed operational workflows, reporting, documentation, and scheduling for a high-volume customer service team.

Supervised a team of 10 customer support representatives, maintaining quality, compliance, and client satisfaction goals. Managed performance reporting, operational documentation, and scheduling while consistently meeting client service metrics.

Resolved customer warranty inquiries through troubleshooting, detailed case documentation, and timely follow-up while maintaining high customer satisfaction scores. Consistently met quality, productivity, and customer satisfaction KPIs.

Pursuing a degree in Computer Engineering with coursework in software development, web design, and database management.

Completed a 3D Animation degree with coursework in 3D modeling, digital design, and programming fundamentals for game development.