Alexandra Hinkel

Supported German-speaking customers in Digital Home Service, performing remote diagnostics for internet, Wi‑Fi, TV and smart devices and reducing repeat contacts by resolving root causes to improve long-term product usage.

Assisted customers across account, card and payment lifecycles, delivering accurate, compliant guidance and clear documentation to reduce misunderstandings and repeat inquiries.

Provided multilingual chat and email support to European customers, resolving account, payment and product queries in a high-volume environment while meeting response time and quality targets.

Managed sensitive debt recovery cases with a customer-centric approach, explaining options clearly and documenting agreements to support consistent follow-up and cooperation.

Managed property damage reports and coordinated between managers and contractors, providing remote technical support for electric scooters and ensuring precise documentation and timely follow-up.

Delivered technical support for Canon printers, scanners and cameras to German-speaking customers via phone, chat and email, diagnosing hardware and software issues to restore device functionality and reduce downtime.

Planned and executed photo shoots for residential and commercial clients, aligned expectations, delivered on brief and built long-term client relationships through reliable communication and consistent quality.

Owned and managed four restaurants overseeing daily operations, staff coordination and guest experience, improving customer loyalty through attentive service and operational management.

Completed Gainsight Pulse Level 1 program focused on practical customer success tooling and processes.

Completed Customer Success Fundamentals training focused on core customer success concepts and best practices.

Grade:

Activities and societies:

Completed the 'HTML CSS and JavaScript: Building the Web' certificate of completion from LinkedIn Learning in December 2025.

Completed Customer Success Management coursework covering strategies for customer onboarding, retention, and success metrics.

Completed vocational training as an Industrial Clerk with practical experience in chemical industry operations and administrative responsibilities.

Completed college-level studies in Economics providing foundational knowledge in economic principles and business subjects.