Margaret Nakaayi
@margaretnakaayi
Results-driven human resource professional with technical and managerial skills.
What I'm looking for
I am a dedicated human resource professional with a strong background in technical support and customer service. My journey began at YO Uganda Limited, where I have been a Support Engineer since May 2021, providing technical assistance and ensuring client satisfaction. My experience as a Call Center Agent and Receptionist has honed my communication skills, enabling me to interact effectively with clients and resolve their issues promptly.
Throughout my career, I have developed excellent interpersonal skills and a keen ability to work under pressure. I believe in the power of teamwork and adaptability, which has allowed me to thrive in various roles, from managing office security as a Cashier and Sales Executive at C and M Collections to training family planning recruits at Marie Stopes Uganda. My educational background, including a Post Graduate Diploma in Information Technology, complements my practical experience, equipping me with the necessary skills to excel in human resource management.
Experience
Work history, roles, and key accomplishments
Support Engineer
Yo Uganda Limited
May 2021 - Present (4 years 1 month)
Provided technical support to clients, making follow-ups with various parties to resolve issues and handling pending transactions. Escalated network outages to telecom providers and configured custom USSD codes.
Call Center Agent & Receptionist
Yo Uganda Limited
Mar 2015 - Feb 2021 (5 years 11 months)
Managed incoming calls and welcomed visitors, providing first-level support and logging client issues. Escalated complex problems to relevant personnel and prepared daily, weekly, and monthly reports.
Data Entrant
Marie Stopes Uganda
Dec 2014 - Nov 2015 (11 months)
Performed data entry tasks, specifically focusing on the verification of corporate and wellsprings data. Ensured accuracy and integrity of information within the system.
Cashier & Sales Executive
C And M Collections
Jul 2013 - Jun 2015 (1 year 11 months)
Responsible for daily cash handling and balancing books of account, while also actively marketing products to various clients. Maintained office security by adhering to established procedures and controlling access.
Travel Guide
Kangemu Uganda
Jan 2013 - Dec 2013 (11 months)
Guided tourists through various regions of Uganda, providing insights and ensuring a positive travel experience. Facilitated exploration and managed group logistics.
HR Administrative Assistant
Uganda Electricity Transmission Company Limited
Jun 2011 - Jul 2011 (1 month)
Handled incoming calls from potential clients and delivered messages to various departments. Responsible for updating files and performing data tabulation.
Data Clerk & Training Assistant
Marie Stopes Uganda
May 2011 - May 2011 (0 months)
Assisted in training family planning recruits and maintained meticulous records for all individuals on the family planning program. Ensured adherence to prescribed family plans.
Education
Degrees, certifications, and relevant coursework
Kabaale Ssanje Secondary School
O'levels Certificate
Grade: Division One
Achieved an O'levels Certificate with Division One. This foundational education provided a strong academic base.
Uganda Management Institute
Post Graduate Diploma, Information Technology
Completed a Post Graduate Diploma in Information Technology. This program provided advanced knowledge and skills in IT.
Makerere University Business School
Bachelor of Arts (Hons), Human Resource Management
Undertook a comprehensive curriculum in Human Resource Management, focusing on leadership, industrial psychology, and HR training and development. Gained essential skills for managing and leading human capital within organizations.
Kabaale Ssanje Secondary School
A-level Certificate
Completed advanced level studies, earning an A-level Certificate. This program prepared for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Margaret ?
You can contact Margaret and 90k+ other talented remote workers on Himalayas.
Message MargaretFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
