Open to opportunities

Margaret Nakaayi

@margaretnakaayi

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Results-driven human resource professional with technical and managerial skills.

Uganda

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What I'm looking for

I seek a role that fosters teamwork and allows for professional growth.

I am a dedicated human resource professional with a strong background in technical support and customer service. My journey began at YO Uganda Limited, where I have been a Support Engineer since May 2021, providing technical assistance and ensuring client satisfaction. My experience as a Call Center Agent and Receptionist has honed my communication skills, enabling me to interact effectively with clients and resolve their issues promptly.

Throughout my career, I have developed excellent interpersonal skills and a keen ability to work under pressure. I believe in the power of teamwork and adaptability, which has allowed me to thrive in various roles, from managing office security as a Cashier and Sales Executive at C and M Collections to training family planning recruits at Marie Stopes Uganda. My educational background, including a Post Graduate Diploma in Information Technology, complements my practical experience, equipping me with the necessary skills to excel in human resource management.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer

Current

Yo Uganda Limited

May 2021 - Present (4 years 1 month)

Provided technical support to clients, making follow-ups with various parties to resolve issues and handling pending transactions. Escalated network outages to telecom providers and configured custom USSD codes.

Technical Support Client Communication USSD Configuration Problem Solving

Call Center Agent & Receptionist

Yo Uganda Limited

Mar 2015 - Feb 2021 (5 years 11 months)

Managed incoming calls and welcomed visitors, providing first-level support and logging client issues. Escalated complex problems to relevant personnel and prepared daily, weekly, and monthly reports.

Call Center Operations Customer Service Data Reporting Communication

Data Entrant

Marie Stopes Uganda

Dec 2014 - Nov 2015 (11 months)

Performed data entry tasks, specifically focusing on the verification of corporate and wellsprings data. Ensured accuracy and integrity of information within the system.

Data Entry

Cashier & Sales Executive

C And M Collections

Jul 2013 - Jun 2015 (1 year 11 months)

Responsible for daily cash handling and balancing books of account, while also actively marketing products to various clients. Maintained office security by adhering to established procedures and controlling access.

Bookkeeping Sales Marketing Office Security Client Engagement

Travel Guide

Kangemu Uganda

Jan 2013 - Dec 2013 (11 months)

Guided tourists through various regions of Uganda, providing insights and ensuring a positive travel experience. Facilitated exploration and managed group logistics.

Tourism Customer Experience Logistics Communication

HR Administrative Assistant

Uganda Electricity Transmission Company Limited

Jun 2011 - Jul 2011 (1 month)

Handled incoming calls from potential clients and delivered messages to various departments. Responsible for updating files and performing data tabulation.

Administrative Support Human Resources Communication

Data Clerk & Training Assistant

Marie Stopes Uganda

May 2011 - May 2011 (0 months)

Assisted in training family planning recruits and maintained meticulous records for all individuals on the family planning program. Ensured adherence to prescribed family plans.

Data Entry Program Adherence Family Planning Programs Data Management

Education

Degrees, certifications, and relevant coursework

Kabaale Ssanje Secondary School

O'levels Certificate

Grade: Division One

Achieved an O'levels Certificate with Division One. This foundational education provided a strong academic base.

Uganda Management Institute

Post Graduate Diploma, Information Technology

Completed a Post Graduate Diploma in Information Technology. This program provided advanced knowledge and skills in IT.

Makerere University Business School

Bachelor of Arts (Hons), Human Resource Management

Undertook a comprehensive curriculum in Human Resource Management, focusing on leadership, industrial psychology, and HR training and development. Gained essential skills for managing and leading human capital within organizations.