Margaret Nakaayi

Provided technical support to clients, making follow-ups with various parties to resolve issues and handling pending transactions. Escalated network outages to telecom providers and configured custom USSD codes.

Managed incoming calls and welcomed visitors, providing first-level support and logging client issues. Escalated complex problems to relevant personnel and prepared daily, weekly, and monthly reports.

Performed data entry tasks, specifically focusing on the verification of corporate and wellsprings data. Ensured accuracy and integrity of information within the system.

Responsible for daily cash handling and balancing books of account, while also actively marketing products to various clients. Maintained office security by adhering to established procedures and controlling access.

Guided tourists through various regions of Uganda, providing insights and ensuring a positive travel experience. Facilitated exploration and managed group logistics.

Handled incoming calls from potential clients and delivered messages to various departments. Responsible for updating files and performing data tabulation.

Assisted in training family planning recruits and maintained meticulous records for all individuals on the family planning program. Ensured adherence to prescribed family plans.

Grade: Division One

Achieved an O'levels Certificate with Division One. This foundational education provided a strong academic base.

Completed a Post Graduate Diploma in Information Technology. This program provided advanced knowledge and skills in IT.

Undertook a comprehensive curriculum in Human Resource Management, focusing on leadership, industrial psychology, and HR training and development. Gained essential skills for managing and leading human capital within organizations.

Completed advanced level studies, earning an A-level Certificate. This program prepared for higher education.