Open to opportunities

Godrine Kaddu

@godrinekaddu

Message

Dedicated customer service representative with strong team leadership skills.

Uganda

Message

What I'm looking for

I am looking for a role that allows me to lead a team and enhance customer satisfaction while fostering a positive work environment.

I am a customer service representative with extensive experience in managing call center operations and leading teams to achieve performance and quality targets. My journey began with a Bachelor's degree, which laid the foundation for my career in customer support and supply chain management. I have a proven track record of effectively handling customer inquiries, conducting performance reviews, and providing training to new hires.

Throughout my career, I have developed strong communication and negotiation skills, enabling me to build sustainable relationships with customers. I thrive in dynamic environments where I can motivate my team to excel and meet sales targets. My passion for customer satisfaction drives me to go the extra mile in resolving issues and ensuring a positive experience for every client.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Micronet Computers Limited

Jul 2024 - Present (11 months)

Managed day-to-day operations of the call center, reporting performance to the customer service manager. Conducted quarterly performance reviews, ensured customer inquiries were responded to, and provided guidance and refresher training to staff.

Call Center Operations Performance Management Customer Service Staff Training Communication Skills Time Management

Customer Support Representative

Wave Transfer Limited

Jan 2021 - Jun 2022 (1 year 5 months)

Managed large volumes of incoming phone calls and generated sales leads. Identified and assessed customer needs to achieve satisfaction, building sustainable relationships and trust through interactive communication.

Customer Support Relationship Building Communication Skills Data Entry CRM Software

Call Center Agent/Skills Developer Champion

Ison BPO

Feb 2018 - Jan 2021 (2 years 11 months)

Identified training needs, developed and assessed training programs, and maintained training records. Managed large amounts of inbound and outbound calls, solving customer problems and upselling company products and services.

Program Development Call Center Operations Customer Engagement Upselling Problem Solving Product Knowledge

Education

Degrees, certifications, and relevant coursework

University Not Specified

Bachelor's Degree, Procurement And Supply Chain Management

Completed a Bachelor's Degree focusing on Procurement and Supply Chain Management. Gained foundational knowledge in logistics, sourcing, and inventory control.