Open to opportunities

EMMANUEL MUGISHA

@emmanuelmugisha12

Message

Focused individual with expertise in Crypto/Block chain, data processing and customer service.

Uganda

Message

What I'm looking for

I seek a role that allows me to leverage my data processing skills while contributing to customer satisfaction and organizational success.

I am a dedicated professional with a Bachelor of Information Technology from Kabale University. My career spans various roles, including Supervisor at Chims Africa and Data Processing Assistant at Uganda Bureau of Statistics, where I honed my skills in data management and customer service. I thrive in dynamic environments and am committed to achieving organizational goals.

Throughout my career, I have demonstrated my ability to adapt and excel in different roles, from managing customer inquiries at Multichoice Uganda to overseeing operations as a Station Administrator at WOQOD. My strong interpersonal skills and attention to detail have allowed me to effectively communicate and collaborate with diverse teams, ensuring high standards of performance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

MULTICHOICE Uganda

Jun 2018 - Jan 2024 (5 years 7 months)

Handled inbound customer inquiries, provided solutions, managed digital communications, and resolved product-related issues.

Customer Service Problem Solving Communication

Current

Station Administrator

Current

WOQOD (Qatar Fuel)

Feb 2021 - Present (4 years 3 months)

Managed fuel and gas inventory, oversaw convenience store operations, and led team reporting.

Inventory Management Team Leadership Reporting Operations Management Customer Service

Agent/Broker

Bakli Car Bonds

May 2017 - May 2018 (1 year)

Conducted vehicle research, consultations, and facilitated car brokering and sales.

Market Research Sales Negotiation Consultation

Branch Supervisor

Star Telecom Services

Jan 2016 - Apr 2017 (1 year 3 months)

Managed sales and marketing of mobile phones, installed internet services, and performed phone system repairs.

Sales Management Mobile Customer Support Installation Technical Troubleshooting

Data Processing Assistant

Uganda Bureau of Statistics

Dec 2014 - Aug 2015 (8 months)

Performed data manual entry, scanning, editing, and validation. Maintained application functionality and managed raw data stores.

Data Entry Data Validation Data Management And Maintaining Applications

Enrollment Officer

Ministry of Internal Affairs

Apr 2014 - Dec 2014 (8 months)

Accurately entered individual data from application forms, ensured document integrity, verified system data, and guided applicants through registration.

Data Entry Document Management

Supervisor

CHIMS AFRICA (U) LIMITED

Aug 2013 - Apr 2014 (8 months)

Oversaw marketing devices, sold airtime and data, and opened mobile money centers. Monitored cash usage, audited outlets, and managed cash collection and banking.

Marketing Cash Management Auditing Customer Service Team Leadership

Education

Degrees, certifications, and relevant coursework

Kabale University

Bachelor of Information Technology, Information Technology

2010 - 2013

Studied Information Technology, focusing on the application of technology in various sectors, including software development, data management, and network systems.