Shakirah Nassolo

I am a dedicated customer service professional with 2–3 years of hands-on experience providing high-quality support via email, chat, and phone. I handle inquiries and complaints efficiently while maintaining professionalism and positive customer relationships.

My experience includes managing support tickets, updating customer records in CRM systems such as Zendesk, Help Scout, and Intercom, and following up to ensure complete issue resolution. I bring strong written and verbal communication skills and proven conflict-resolution abilities.

Earlier roles strengthened my client liaison, scheduling, and administrative management skills, allowing me to stay organized and multitask effectively under pressure. I am proficient with Microsoft Office and Google Workspace and comfortable learning new support tools quickly.

I hold a Diploma in Arts with Education from Kyambogo University and an ESL Certificate from International College Vancouver, and I am committed to delivering consistent, empathetic service that improves customer satisfaction and retention.