Open to opportunities

OPOLOT ISAAC

@opolotisaac

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IT professional with 2+ years of technical support experience.

Uganda

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am an IT professional with over two years of hands-on experience in technical support. My journey began with a Bachelor’s Degree in Computer Science from Gulu University, where I developed a solid foundation in IT principles and practices. I have honed my skills in data collection, analysis, and system troubleshooting, which have been instrumental in my roles.

Currently, I serve as a Technical Support Officer at EurekaLinks UG Ltd, where I manage client data and assist in compiling system usage reports. My role requires a keen eye for detail and a commitment to maintaining data integrity. I also have experience as an IT Trainee at Soroti District LG, where I utilized GIS tools for data mapping and supported various core systems. My ability to adapt and communicate effectively has allowed me to thrive in team environments and contribute to process improvements.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Officer

Current

EurekaLinks UG Ltd

Jan 2025 - Present (6 months)

Managed client and internal data across various systems, ensuring accuracy and integrity. Assisted in compiling and analyzing system usage reports to identify trends and anomalies, and maintained user records with a focus on confidentiality.

Data Management Troubleshooting Data Integrity Confidentiality Process Improvement

IT Trainee & Volunteer

Soroti District LG

Jun 2024 - Nov 2025 (1 year 5 months)

Participated in entering, cleaning, and validating data from key departments using spreadsheets, Python, and STATA. Utilized GIS tools for data mapping and resource planning at sub-county levels, and supported core systems like IFMS and PDMIS through account management and data verification.

Data Entry Data Cleaning Data Validation GIS Python Stata Spreadsheets Account Management

IT Intern

Jinja Referral Hospital

May 2023 - Sep 2023 (4 months)

Accurately entered patient information into the ClinicMaster system and participated in digitizing field data for health outreach programs using ODK. Conducted data quality checks, corrected inconsistencies, and provided system access support and user account management with a strong focus on data privacy.

Data Entry Digitalization Data Quality Data Privacy Account Management ClinicMaster Training Data Management

Education

Degrees, certifications, and relevant coursework

Gomo Technologies

Training, IT Support, GIS

Completed comprehensive training in IT Support, covering essential technical assistance skills. Additionally, gained proficiency in Geographic Information Systems (GIS) for data mapping and analysis.

Gulu University

Bachelor’s Degree, Computer Science

Obtained a Bachelor's Degree in Computer Science, focusing on core principles and applications. Developed a strong foundation in various computing disciplines.