Hanifa Tugabirwe

I am a customer Service Representative who aims at delivering friendly, efficient support. Skilled in resolving customer inquiries, managing complaints, and processing orders across phone and email. Strong communicator with problem-solving abilities, proficient in CRM systems, committed to ensuring customer satisfaction and maintaining a positive company reputation.

Conducted door-to-door household interviews and captured reliable data using CAPI software to meet daily collection targets and ensure accurate reporting for the national census.

Managed records transfer and archival processes, compiled information for reports, handled client inquiries, and generated daily and monthly insurance/vendor billing reports to support office operations.

Efficient Administrative Assistant with experience in scheduling, data entry, and office support, ensuring smooth daily operations and organization.

Handled customer inquiries and complaints by phone, conducted outbound calls for marketing, and produced daily activity reports while resolving issues professionally.

Welcomed guests, managed table service and meeting room setup, trained interns on service standards, and coordinated between team leaders and supervisors to maintain high guest satisfaction.

Bachelor's Degree in Business Administration completed at Makerere University between 2020 and 2024.

Completed the Virtue Assistant program (Feb–June 2021) at ALX Africa.

Diploma in Business Administration awarded by Makerere Institute of Technology, East Africa from 2017 to 2019.

Completed the Uganda Advanced Certificate of Education at Mulago Secondary School (2009–2010).

Completed the Uganda Certificate of Education at Mulago Secondary School from 2005 to 2008.