Open to opportunities

Barbra Kamede

@barbrakamede

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Skilled Technical Support Associate with a passion for customer satisfaction.

Uganda

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth in a collaborative environment.

I am a dedicated Technical Support Associate with a strong background in resolving technical issues and providing exceptional customer service. My experience includes troubleshooting web hosting problems, managing server performance, and educating clients on best practices for web security and account management. I thrive in fast-paced environments and am committed to delivering solutions that enhance customer satisfaction.

Throughout my career, I have consistently received positive feedback for my ability to diagnose complex issues efficiently and communicate effectively with clients. I have a proven track record of implementing security enhancements and streamlining workflows to improve response times. My proactive approach to problem-solving and my strong interpersonal skills enable me to build lasting relationships with customers and contribute to team success.

Experience

Work history, roles, and key accomplishments

Technical Support Associate

World Host Group/Ground Breaker Talent- Uganda

May 2024 - May 2024 (0 months)

Provided technical assistance to clients via email, chat, and ticketing systems. Troubleshot hosting-related issues, monitored server performance, and educated customers on best practices for web hosting. Collaborated with teams to resolve complex issues and ensured high customer satisfaction.

Technical Troubleshooting Customer Support Security Management Database Management Problem Solving Performance Monitoring Team Collaboration

Customer Care Officer

Watu Credit Limited

Feb 2023 - Feb 2024 (1 year)

Handled client requests and resolved product issues by clarifying complaints and analyzing market trends. Coordinated with departments to improve service quality and maintained customer service standards.

Customer Support Conflict Resolution Market Analysis Coordination Customer Satisfaction Communication Problem Solving Team Collaboration Data Management

Customer Care Administrator

Tight Security Limited

Apr 2020 - Apr 2022 (2 years)

Managed day-to-day operations of the Customer Care department, prepared invoices, handled client complaints, and coordinated with various departments. Ensured proper record maintenance and assisted in preparing departmental reports.

Customer Support Record Maintenance Complaint Handling Coordination Reporting Team Collaboration Office Management Communication Time Management

Data Entry Clerk

Citizen Watch-IT

Jan 2021 - Feb 2021 (1 month)

Performed data entry and analysis using electronic platforms, ensuring data accuracy and completeness. Coordinated with field observers and prepared reports for submission.

Data Entry Data Analysis Reporting Coordination Data Management Problem Solving Communication Time Management

Community Development Officer - Intern

Pallisa Local Government

Aug 2012 - Aug 2013 (1 year)

Conducted training on humanitarian inclusion standards, raised awareness about disabilities, and provided direct rehabilitation treatment. Compiled reports for university departments.

Communication Problem Solving Coordination Empathy Advocacy Team Collaboration