Open to opportunities

margaret moyo

@margaretmoyo

Message

Results-driven Sales Development Representative with a passion for customer service.

South Africa

Message

What I'm looking for

I seek a dynamic role in a customer-focused environment that values growth and collaboration.

I am a results-driven Sales Development Representative and Call Centre Agent with over 10 years of experience in driving revenue growth and delivering exceptional customer service. My proven track record includes consistently meeting or exceeding sales targets, improving customer satisfaction, and expanding market reach. I thrive in fast-paced environments and adapt quickly to changing priorities, ensuring that I meet the needs of my clients effectively.

In my current role at CME Recruitment, I generate new business leads through outbound prospecting and inbound inquiries. I conduct product demos and presentations, building strong relationships with clients by understanding their needs and providing tailored solutions. My previous experience as a Call Centre Agent at BETronics honed my skills in handling customer inquiries and resolving issues, where I consistently met customer satisfaction targets, contributing to improved loyalty and retention.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

CME Recruitment

Jan 2018 - Present (7 years 8 months)

Generated new business leads and opportunities through outbound prospecting and inbound inquiries. Conducted product demos and presentations to prospective clients. Built and maintained relationships with clients, understanding their needs and providing tailored solutions.

Salesforce HubSpot Lead Generation CRM Software Product Demonstrations Sales Targets Customer Relationship Management

Call Centre Agent

BETronics

Jan 2015 - Jan 2018 (3 years)

Handled inbound customer inquiries, resolving issues and addressing concerns. Provided product information, troubleshooting assistance, and order support. Utilized CRM software to document customer interactions and update account information.

Customer Service CRM Software Troubleshooting Customer Satisfaction Inbound Product Support Account Management

Customer Support Specialist

BORA Health

Jan 2012 - Jan 2014 (2 years)

Managed an average of 25+ calls and 20+ emails daily, focusing on resolution and customer satisfaction. Provided specialized support to business customers, resolving complex issues and maintaining strong relationships. Collaborated with internal teams to resolve escalations and improve overall customer experience.

Customer Support Customer Satisfaction Email Support Customer Experience

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Arts, Business Administration

Studied the fundamentals of business administration, including management principles, marketing strategies, and financial concepts. Gained a comprehensive understanding of organizational behavior and economic principles.

Unknown

Diploma, Graphic Design

Completed a diploma program in Graphic Design, focusing on visual communication, digital media, and design software. Developed skills in creating compelling visual content and understanding design principles.

Unknown

Ordinary Level, General Studies

Achieved General Certificate of Secondary Education (GCSE) Ordinary Level qualifications. Developed foundational knowledge across various subjects, demonstrating academic proficiency.