Open to opportunities

Mamello Ralenaka

@mamelloralenaka

Message

Motivated Sales Development Representative with strong client communication skills.

South Africa

Message

What I'm looking for

I am looking for a role that fosters growth, encourages collaboration, and values innovative ideas.

I am a motivated and results-driven Sales Development Representative with over two years of experience in customer-facing roles. My expertise lies in client communication, lead generation, and remote collaboration. I have a strong foundation in utilizing tools such as Zoom, Slack, Asana, Salesforce, and Freshdesk to manage pipelines, research target markets, and nurture leads effectively.

Throughout my career, I have demonstrated the ability to build relationships and write persuasive outreach messages that drive revenue growth. I am passionate about contributing to a company's mission with a growth mindset and entrepreneurial spirit. My commitment to excellence is reflected in my strong analytical skills and my ability to adapt to dynamic remote environments.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

TBM Aluminium and Steel

Jan 2020 - Dec 2024 (4 years 11 months)

Researched and identified potential leads using tools like LinkedIn and CRMs. Contacted leads via cold calls, email campaigns, or social media to introduce products or services. Determined if a lead was a good fit based on budget, need, timing, and decision-making authority.

LinkedIn CRM Cold Calling Email Campaigns Lead Qualification Salesforce HubSpot Outreach.io Zoom Slack

Education

Degrees, certifications, and relevant coursework

Alison

Certificate, Data Analytics

2023 - 2024

Proficient in using Excel for data manipulation, analysis, and visualization, including advanced functions such as VLOOKUP, PivotTables, and Power Query. Experienced in cleaning and organizing large datasets in Excel to extract meaningful insights and identify trends.

Alison

Certificate, Python

2023 - 2024

Experienced in Python programming language for data analysis, scripting, and automation tasks. Proficient in using Python libraries such as NumPy, Pandas, Matplotlib, and Seaborn for data manipulation, analysis, and visualization.

Alison

Certificate, Power BI

2023 - 2024

Proficient in using Power BI for data visualization, reporting, and business intelligence solutions. Experienced in connecting to various data sources such as databases, Excel files, and online services to import and transform data into interactive visuals.

Alison

Certificate, SQL

2023 - 2023

Experienced in writing complex SQL queries to retrieve, manipulate, and analyze data from relational databases. Skilled in database design and management, including creating tables, defining relationships, and optimizing database performance.

Alison

Certificate, Quality Assurance

2022 - 2023

Conducted comprehensive quality assurance testing on software applications, ensuring adherence to quality standards and specifications. Developed and executed test plans, test cases, and test scripts to validate functionality, performance, and usability of software products.