margaret Kishoiyan
@margaretkishoiyan
Account executive driving client success, revenue growth, and efficient operations.
KenyaWhat I'm looking for
I’m a customer engagement and account management professional with 5+ years of experience across digital marketing, real estate leasing, documentation, and remote client support. I’ve delivered measurable impact by enhancing operational efficiency by 30%, achieving 95% client satisfaction, and driving 20% revenue growth using data-driven strategies.
In my recent role as an Account Executive, I increased client retention by 25% and generated 40+ qualified leads monthly through cold calling, virtual networking, and email campaigns. I also manage accurate quotes, post-sale technical support, and contract closure—while collaborating with clients via Zoom, Slack, and structured email reporting. I’m now focused on global remote roles where strong client relationship management, clear digital communication, and sales strategy help teams scale.
Experience
Work history, roles, and key accomplishments
German Tutor (A1)
Equip Africa
Jan 2024 - Sep 2024 (8 months)
Delivered online beginner-level German lessons for individual and group learners. Built lesson plans and learning materials, assessed students, and supported A1 certification exam preparation.
Account Executive
Afia Brokerage Services
May 2023 - Nov 2023 (6 months)
Improved client retention by 25% by addressing service gaps and implementing tailored solutions. Generated 40+ qualified leads monthly and supported contract closure by providing accurate quotes and post-sale technical support.
Leasing and Documentation Officer
Mombasa Real Estates Agencies Ltd
Feb 2020 - Jun 2022 (2 years 4 months)
Managed property leasing documentation and contract renewals for 70+ residential and commercial units, ensuring compliance with company policies and local regulations. Coordinated between landlords, tenants, and legal teams and maintained lease records to reduce administrative errors.
Customer Service Representative
Mombasa Real Estates Agencies Ltd
Aug 2019 - Jan 2020 (5 months)
Handled 50+ client inquiries weekly with 98% satisfaction and coordinated 30+ appointments monthly to improve service delivery time. Identified upselling opportunities, maintained accurate customer records, and supported better decision-making.
Administrative Coordinator
Pwani Region CU's
Jan 2015 - Nov 2017 (2 years 10 months)
Coordinated 20+ monthly events, reducing scheduling conflicts by 30%, and organized documentation processes with 100% regulatory compliance. Improved communication flow to 50+ stakeholders, enhancing overall efficiency by 25%.
Education
Degrees, certifications, and relevant coursework
Oxford Home Study Center
Diploma, Customer Services
Completed a Diploma in Customer Services, expected to finish in July 2024.
Kenya Coast National Polytechnic
Diploma, Tourism Management
Completed a Diploma in Tourism Management in July 2018.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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