Open to opportunities

Caren Miller

@carenmiller

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Customer Account Manager driving B2B growth through CRM-managed client retention and order coordination.

Kenya

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What I'm looking for

I’m looking for a role where I can own B2B customer accounts end-to-end—handling proposals, CRM pipeline, and order coordination—while collaborating cross-functionally to improve delivery and customer satisfaction in a fast-paced, independent environment.

I’m a detail-oriented Customer Account Manager with proven success managing 50+ B2B client accounts and supporting end-to-end order coordination, customer service, and sales administration. In my role, I coordinated cross-functional operations between sales, production, logistics, and customer service to help deliver 95% on-time delivery and maintain a seamless customer experience.

I prepare proposals, quotations, presentations, and order documentation, and I maintain accurate sales pipeline, forecasts, and account records in CRM systems to provide weekly performance reporting. I also bring commercial momentum from field marketing—executing product demonstrations and consultative selling that drove a 30% increase in product trial and adoption—and I continue to build trusted relationships through business consulting and private tutoring, supported by 90% client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Business Consultant & Private Tutor

Current

Self-Employed

Jul 2024 - Present (2 years)

Provided business consulting and private tutoring by explaining complex concepts clearly and tailoring solutions based on client needs analysis and strategic planning. Achieved high client satisfaction and delivered customized support through independent work.

Business Consulting Private Tutoring Strategic Planning Needs Analysis Presentation Skills Independent Execution

Account Coordinator & Sales Ops

The Bakers Bakery Shop

Apr 2024 - Jul 2025 (1 year 3 months)

Managed a portfolio of 50+ B2B client accounts and coordinated order flow across sales, production, logistics, and customer service. Prepared proposals/quotations and maintained CRM records with weekly reporting, supporting repeat-business growth and on-time delivery.

B2B Sales CRM Systems Salesforce HubSpot client support Microsoft Word

Field Marketing & Sales Representative

Delamere Company (Naivas Supermarket Assignment)

Jan 2022 - Jun 2022 (5 months)

Conducted product demonstrations and consultative selling to drive product trial and customer adoption. Supported lead qualification, promotional campaigns, and merchandising activities to improve visibility and sales performance.

Consultative Selling Product Demonstrations Lead Qualification B2B Sales Support Merchandising Customer Support

Education

Degrees, certifications, and relevant coursework

KCA University

Bachelor of Education, Business Studies

Bachelor of Education in Business Studies from KCA University (graduated July 2024), covering strategic management, sales & marketing, business operations, and financial management.