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Chinemerem JohnsonCJ
Open to opportunities

Chinemerem Johnson

@danieljohnson1998777

Customer-focused sales and support associate excelling in high-volume CRM-driven environments.

Kenya
Message

What I'm looking for

I seek a customer-facing role where I can leverage CRM accuracy, high-volume communication, and operations coordination to improve satisfaction and team outcomes.

I am a Sales & Customer Support professional with hands-on experience managing high-volume inbound and outbound interactions across phone, email, and live chat. I consistently handle 25–30+ daily touchpoints and maintain 95%+ CRM and operational data accuracy.

My background includes customer-facing roles in real estate and short-term rentals, where I coordinated operations, supported pipelines, scheduled appointments, and resolved client issues—often the same day—to protect satisfaction and repeat business.

I use tools such as Notion, Trello, Microsoft Office, Google Workspace, and common CRMs to keep records accurate, track tasks, and improve team handoffs. I am organized, coachable, and effective in fast-paced, target-driven remote and in-person settings.

I seek roles where I can apply my customer support, appointment scheduling, and operational coordination strengths to improve customer experience, streamline workflows, and contribute to team performance.

Experience

Work history, roles, and key accomplishments

AA

Project Coordinator & Customer Support

Afriqbold Real Estate Agency

Sep 2024 - Dec 2025 (1 year 3 months)

Served as primary client and tenant contact handling inquiries and issue resolution across phone and email, improving responsiveness and record accuracy; coordinated operational tasks and tracked timelines to ensure smooth daily operations.

SE

Airbnb Property Manager

Self Employed

Apr 2022 - Jul 2024 (2 years 3 months)

Managed daily operations for six Airbnb units, handling 25–30 guest touchpoints per day and converting inquiries into bookings while maintaining 95%+ calendar and guest record accuracy.

Education

Degrees, certifications, and relevant coursework

Chinemerem hasn't added their education

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Tech stack

Software and tools used professionally

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Chinemerem Johnson - Project Coordinator & Customer Support - Afriqbold Real Estate Agency | Himalayas