Open to opportunities

Charity Muli

@charitymuli

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Results-oriented executive assistant with expertise in account management.

Kenya

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my skills in account management and customer success.

I am a results-oriented and highly versatile professional with a strong background in global account management, customer retention, and operational strategy. As a software renewals team lead, I managed over 200 client accounts, achieving a renewal confirmation rate of over 75%. My approach combines strategic engagement, proactive problem-solving, and relationship management to secure recurring revenue and enhance client satisfaction.

Throughout my career, I have optimized workflows, reduced turnaround times, and improved efficiency in license renewals. My leadership has provided data-driven insights that refine renewal strategies and boost performance. I thrive in cross-functional collaboration, streamlining processes to maximize efficiency and deliver measurable business impact. Outside of work, I enjoy exploring new coffee spots, nature walks, and discovering different music genres.

Experience

Work history, roles, and key accomplishments

Software Renewals Team Lead

Syncfusion

Nov 2021 - Present (3 years 7 months)

Led a team managing over 200 global accounts, achieving a 75%+ renewal rate, ensuring recurring revenue and client retention. Optimized workflows, reducing turnaround time and improving efficiency in license renewals.

Account Management Workflow Optimization Data Analysis Strategic Planning

Business Development Associate

Megashift Technologies

Jun 2021 - Present (4 years)

Built and nurtured client relationships, expanding market reach and driving a 15% increase in revenue streams. Conducted market research and data analysis to refine sales strategies and boost conversion rates.

Business Development Client Relationship Management Market Research Data Analysis Contract Negotiation

Customer Service Trainee

La Maison Royale Hotel

Jan 2020 - Present (5 years 5 months)

Managed front desk operations, enhancing guest satisfaction and service efficiency, resulting in a 20% reduction in wait times and a 95% positive feedback rating. Optimized night audits and interdepartmental communication, reducing processing time and minimizing errors.

Customer Service Communication Problem Solving

Attachee

Kenya Wildlife Reservations Office

Apr 2018 - Present (7 years 2 months)

Optimized night audits and interdepartmental communication, reducing processing time, minimizing errors, and ensuring seamless operational efficiency. Supported the reservations team, ensuring smooth bookings and check-ins for enhanced operational efficiency.

Communication Document Management Customer Service Collaboration

Education

Degrees, certifications, and relevant coursework

Kenya Wildlife Training College

Diploma, Tourism and Hotel Management

Pursued a Diploma in Tourism and Hotel Management, enhancing knowledge in Travel & Logistics Management, Customer Service, and Relationship Management. Focused on operational efficiency and guest satisfaction.